Customer Growth Manager (Copenhagen/London)

April 9, 2026Customer Growth Manager (Copenhagen/London)Welcome to spektr. We’re here to make compliance manageable, no matter how complex it feels. From onboarding to monitoring and everything in between, spektr helps you stay on top of it all, without the endless manual work.Before spektr, our team helped build these companiesWHY SPEKTRAt spektr, we are on a mission to automate the world’s most complex compliance workflows through AI. Founded by the team behind HelloFlow (acquired by Trulioo), spektr is building the infrastructure and AI agents to run compliance on scale.Most large financial companies rely on thousands of employees to keep up with manually handling compliance. With spektr’s AI agents, we have the opportunity to change that and completly redefine how compliance operates.This is a rare opportunity to join spektr at the moment of take-off. We have a proven product, already used by some of the largest and fastest-moving financial companies like Santander, Pleo, Phantom, and many more. Backed by Northzone, Seedcamp and PSV, we are scaling incredibly fast and changing the way compliance works in real time. The work is ambitious, the bar is high, and the opportunity for personal and professional growth is huge.‍THE OPPORTUNITYJoin spektr's expansion engine - responsible for making sure every client goes live fast, stays healthy, and grows. As our Customer Growth Manager, you will own two things: structured account development across our existing client base, and AI-led expansion that helps clients replace manual compliance work with intelligent automation through the spektr platform.On the account development side, you will systematically map each client's current usage of spektr against the full potential across markets, subsidiaries and spektr modules to build a prioritised expansion pipeline.On the automation side, you will partner with clients to identify their most repeated tasks and size the opportunity: how much of it can be automated today, what is the value of that reduction, and how does it stack up against the cost of the spektr solution. From there you lead scoping, piloting, and implementation, always with an eye on what is scalable across clients rather than bespoke to one.You will work directly with the expansion lead, travel regularly to client sites, and feed everything you learn back into product.‍WHAT YOU WILL BE DOINGBuild and maintain a structured account map per client - current usage, white-space, market coverage gaps, and expansion potential scored by size and effortRun discovery sessions with clients to surface expansion opportunities on-site, at the spektr office, or onlineBuild and maintain a prioritised expansion opportunity frameworkBuild a library of reference business cases and proof points to support and accelerate future expansion conversationsIdentify clients' most repeated tasks and size the automation opportunityBuild structured business cases quantifying the value of automation against the cost of the spektr solution for senior leadership decision-makingLead scoping, piloting, and implementation of automation use cases in collaboration with clients and the spektr product teamAct as the commercial voice of the client in internal product discussions‍WHAT WE ARE LOOKING FOR2–5 years in a commercial, consulting, or strategic customer success role - we are looking for someone early in their career who is punching above their weight in customer engagementYou have structured a commercial argument or business case from scratch - you know how to frame a pain point, quantify it, and make it land with a senior executiveYou think in systems and frameworks: you naturally want to build a process that scales, not solve one problem at a timeComfortable having automation and AI conversations credibly with compliance professionals - you don't need to build models, but you need to know what is realistic and what isn't in a regulated environment - incl. steering out of bespoke solutions that are...