Entry Level Installation Technician

The role of Entry Level Installation Technician is to deliver the highest level of customer service while installing, servicing, and testing complex monitoring systems in a hospital environment, adhering to stringent real-time patient-data requirements. Candidate should possess strong mechanical aptitude, experience in professional system installation settings, and a willingness to learn new technologies.

MAJOR RESPONSIBILITIES:

• Willingness and ability to travel 80-100% of the time (depending on market)
• Complete tasks on scheduled date and within a specified timeframe while offering world-class customer service
• Comply with protocols for communicating status and issues related to work orders 
• Troubleshoot complex network issues to ensure acceptable quality of service
• Assist with and install complex, multi-phase systems composed of IT infrastructure and patient-monitoring equipment in both clinical and non-clinical environments 
• Provide technical review of system configurations to ensure viability of system performance
• Provide management with feedback and ideas for continuous improvement
• Being a valued part of a diverse and dynamic team

QUALIFICATIONS:

• High school degree or equivalent
• Experience in healthcare and complex networks is a plus
• Professional manner, appearance, and discretion in engaging customer
• Use standard office equipment such as computers, phones, medical test equipment, and hand tools
• Satisfactory background check including state-specific requirements (e.g., fingerprinting)
• Valid driver's license with a clean driving record
• Reliable transportation for coverage area
• Clean background check and clear drug screen
• Self-guided and able to work independently
• Strong organizational skills

CUSTOMER REQUIREMENTS:

• Progressive is committed to ensuring compliance with all customer-specific mandates, including vaccinations and/or screening tests. As such, we are unable to guarantee work for any personnel who fail to meet these requirements. These requirements include documentary proof of:
• Tetanus/Diphtheria/Pertussis (Tdap) - within last 10 years
• Measles/Mumps/Rubella (MMR) - 2 doses or titer
• Hepatitis B (HepB) - 3 doses or titer
• Varicella (Chicken Pox) - 2 doses or titer or history of disease
• Tuberculosis (TB) Test - within 1 year
• Flu (current flu season)
• Covid (not required but strongly recommended)

PHYSICAL REQUIREMENTS:

• Carry and monitor company phone, be available and responsive during scheduled and non-scheduled hours, except during rest and meal periods as required by applicable state law
• Flexible in working hours as this position will require customer support during non-regular business hours, mandatory overtime on short notice, and/or weekend work as necessary
• Lift carry, push, or pull up to 20 pounds, occasionally up to 50 pounds, with assistance available
• Frequently stand, walk, stoop, kneel, twist, crawl, and extended reach
• Regular grasping and repetitive hand movements.