Head of Customer Due Diligence

Skip to main content Head of Customer Due Diligence hackajob London, England, United Kingdom Head of Customer Due Diligence hackajob London, England, United Kingdom 2 weeks ago Be among the first 25 applicants See who hackajob has hired for this role Report this job Use AI to assess how you fit Get AI-powered advice on this job and more exclusive features. Am I a good fit for this job? Tailor my resume Sign in to access AI-powered advices Email or phone Password Show Forgot password? Sign in Sign in with Email or New to LinkedIn? Join now By clicking Continue to join or sign in, you agree to LinkedIn’s User Agreement, Privacy Policy, and Cookie Policy. Sign in to evaluate your skills Email or phone Password Show Forgot password? Sign in Sign in with Email or New to LinkedIn? Join now By clicking Continue to join or sign in, you agree to LinkedIn’s User Agreement, Privacy Policy, and Cookie Policy. Sign in to tailor your resume Email or phone Password Show Forgot password? Sign in Sign in with Email or New to LinkedIn? Join now By clicking Continue to join or sign in, you agree to LinkedIn’s User Agreement, Privacy Policy, and Cookie Policy. hackajob is collaborating with Metro Bank to connect them with exceptional professionals for this role.At Metro Bank, we believe the best banking experience starts with people who genuinely care. We’re not just delivering banking services - we’re building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.What You Will DoDefine and deliver the Bank’s Customer Due Diligence (CDD) strategy across onboarding, periodic reviews and trigger event management, ensuring alignment with regulatory expectations and business objectives.Lead, inspire and develop a multidisciplinary CDD function, embedding a strong culture of risk awareness, accountability and operational excellence.Act as the organisation’s senior CDD subject matter expert, providing strategic guidance to Risk, Financial Crime and business leadership teams.Oversee end-to-end CDD processes across all customer segments (Retail, SME, Corporate and High-Risk), ensuring robust, risk-based approaches including KYC, EDD and customer risk assessment methodologies.Establish and...