Field Service Support Coordinator, Hourly - NM

As a Field Service Support Coordinator here at Honeywell, you will play a crucial role in supporting our field service operations by coordinating activities, managing schedules, and ensuring seamless communication between field service teams and customers.

You will report directly to our Field Service Manager and you’ll work out of our Albuquerque, NM location on an On-site work schedule.

In this role, you will impact the efficiency and effectiveness of field service delivery, contributing to customer satisfaction and operational excellence.

KEY RESPONSIBILITIES

• Coordinate and schedule field service activities to meet customer demands and service level agreements.
• Serve as a communication liaison between field service engineers, customers, and internal teams.
• Manage service documentation and ensure timely updates and reporting.
• Assist in tracking and resolving service issues to support customer satisfaction.
• Collaborate with cross-functional teams to support continuous improvement initiatives.
• Daily interactions directly with technicians to coordinate vehicle requirements, phones, uniforms, and training material.
• Assist Field Service Supervisor with coordination of requirements needed for billing based on customer requirements – maintain info in centralized system for the branch(es).
• Order supplies, tools, equipment for the technicians and others as needed.
• Be familiar with Health and Safety procedures, and coordinate safety and mandatory training for technicians under direction from leadership.
• Handle all aspects of answering the phone: clients, suppliers, technicians, while multi-tasking with other duties and responsibilities.
• Look after new employee onboarding and offboarding – including ensuring completion of the required checklists for activities such as ordering p-cards, access cards, business cards, etc.
• Collect business-owned equipment and resources from exiting employees and ensure items are properly routed.
• Coordinate activities required for fleet management – including ensuring employee reporting, disposition of vehicles, and understanding requirements for requisitions and returns.
• Work with central team to ensure business licenses and documentation are maintained.
• Assist customers with processing of purchase orders, invoice disputes, surveys, and use of online portals.
• Required to work daily within online systems such as SMS, Titan, SharePoint, and the SAP environment.
• Weekly payroll – review technician timecards, address missing time and overtime as well as address system issues (SMS, SAP, PeopleSoft, and eCharge).
• Processing labor and/or material TRAPs.
• Vendor set-up (Direct) – note this should go away soon with the automation of vendor set-up by sourcing.
• Manage Status 90 vendor invoices weekly.

YOU MUST HAVE

• Minimum of 1-2 years of proven experience in field service support or coordination roles.
• Strong organizational skills with the ability to manage multiple schedules and priorities effectively.
• Proficiency in service management software and tools to track and report service activities.
• Knowledge of field service operations and customer service processes to ensure smooth coordination.
• Experience collaborating with technical teams and customers to resolve service issues efficiently.

WE VALUE

• Bachelor's degree in Business Administration, Engineering, or a related field.
• Experience in the industrial or automation sectors preferred.
• Strong problem-solving skills and attention to detail.
• Ability to work collaboratively in a team environment and support continuous improvement.
• Familiarity with Honeywell products and services is a plus.

 

BENEFITS OF WORKING FOR HONEYWELL

In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. Learn more

The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Posted 7/23/2026

 

ABOUT HONEYWELL TECHNOLOGIES

Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial, and process sectors with a broad portfolio of services, solutions, and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy. Learn more

THE BUSINESS UNIT

Honeywell Process Solutions (HPS) is a global leader in automation control, instrumentation, and services for the oil and gas, refining, pulp and paper, power generation, petrochemical, and other industries. HPS delivers innovative solutions that improve safety, reliability, and efficiency for our customers worldwide, leveraging advanced technologies and deep industry expertise.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Learn more