This is what building actually looks like.LinkedInInstagramTikTokThis is what building actually looks like.LinkedInInstagramTikTokThis is what building actually looks like.LinkedInInstagramTikTokThis is what building actually looks like.LinkedInInstagramTikTokThis is what building actually looks like.LinkedInInstagramTikTokThis is what building actually looks like.LinkedInInstagramTikTokThis is what building actually looks like.LinkedInInstagramTikTokThis is what building actually looks like.LinkedInInstagramTikTokThis is what building actually looks like.LinkedInInstagramTikTokThis is what building actually looks like.LinkedInInstagramTikTokBack to open rolesOpen RoleCustomer Success (Bcn)Engineering & ProductBarcelonaonsiteSupport customers using our construction tech platform, guide onboarding, solve problems, and deliver feedback to the product team.ApplyCopy link Job descriptionPlease note: This is a 100% on-site role in Barcelona. Remote work is not available for this position.At Pillar, we’re building the financial operating system for the construction industry.It’s a massive sector, full of inefficiencies and slow processes, moving billions while still operating like it’s the 1900s. We’re changing it with AI and a product that’s fast, simple, and scalable.We’ve closed one of the largest pre-seed rounds in Italy and are building the world’s first AI-first ERP for construction.We’re hiring a Customer Success to join our tight-knit team of A+ people and help build the foundations of Pillar.Who you areYou gained experience in Customer Success.You are a native Italian speaker.You communicate clearly and empathetically and enjoy solving problems.You don’t wait for instructions: you see a problem and look for a solution.You are curious, fast, and ready to challenge yourself.You enjoy working in a small team where individual impact is huge.You are interested in the startup world.What you’ll doYou will be the main point of contact for our customers. Your job is not just “providing support”: it’s understanding their problems, helping them get value from the product, and bringing what you learn back to the product team so Pillar improves every week.In practice:Guide customers through onboarding and support them in using the platform.Be the go-to person for requests, issues, and key moments in their journey.Collect feedback and turn it into actionable insights for the product team.Build long-term, trust-based relationships with customers.Contribute to defining processes and strategies for the Customer Success team.What we offerOn-site work in Barcelona Competitive compensation + stock option plan: share in the value you help createSmall, ambitious team: zero bureaucracy, maximum impact
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