Account Manager

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Account ManagerFull-timeDepartment: Account ManagementCompany DescriptionINNERGY is transforming the woodworking industry with purpose built, cloud based ERP software designed exclusively for custom manufacturers. Our platform helps businesses operate smarter, faster, and more efficiently while seamlessly connecting design, production, and delivery for teams creating architectural millwork, cabinetry, and casework.What truly sets INNERGY apart is our people. Founded in 2016, we are a globally distributed team of 200 plus professionals united by deep software expertise and a shared passion for solving meaningful, real world problems. We value collaboration, creativity, and ownership, and we are intentional about building not only powerful products, but also a culture where people feel supported, heard, and inspired to do their best work.With strong momentum and the recent acquisition of Microvellum, a trusted leader in design to manufacturing solutions for the woodworking industry, INNERGY is entering an exciting new phase of growth. This combination expands our capabilities, deepens our industry impact, and accelerates our vision of delivering a truly connected, end to end platform for custom manufacturers.As we scale thoughtfully and bring together top talent and new perspectives, this is a unique opportunity to join a company where your work will have visible impact, your ideas will help shape decisions, and your contributions will play a meaningful role in defining the future of a fast evolving product, team, and industry.Job DescriptionWe are seeking a driven, relationship focused Account Manager to join our team. In this role, you will own and grow a portfolio of existing customers across our product suite. Your focus will be on strengthening customer partnerships, expanding product adoption, driving renewals, and identifying opportunities to deliver additional value. You will work closely with Customer Success to maximize customer outcomes, reduce churn risk, and support long term account growth.This role is eligible for commission based on quarterly sales quota attainment.Key ResponsibilitiesAccount Management & Growth • Proactively manage and grow a portfolio of customer accounts across our suite of products • Drive upsell opportunities through license expansion, additional modules, feature adoption, and service enhancements • Identify and execute cross sell opportunities by introducing complementary products and solutions, including offerings such as Payroll, Analytics, and other add on services • Build trusted relationships with key customer stakeholders and serve as a strategic partner aligned to their business goalsStrategic Account Planning • Develop and maintain strategic account plans that align INNERGY solutions to customer priorities, initiatives, and key performance indicators • Understand customer business objectives, operational challenges, and growth opportunities to proactively position value driven solutions • Partner with customers to support long term adoption and success across the platformContract Management & Renewals • Own the full lifecycle of customer renewals, contract modifications, and commercial discussions • Manage license adjustments, pricing updates, scope changes, and contract negotiations in partnership with Finance and Legal teams • Ensure contract accuracy, compliance, and timely executionCross Functional Collaboration • Partner closely with Customer Success Managers to monitor account health, customer engagement, and renewal readiness • Proactively identify and address churn risks while supporting retention and customer satisfaction efforts • Assist with churn management processes when needed, including communication planning, contract reconciliation, and transition supportSales Operations & Forecasting • Maintain accurate account activity, renewal timelines, opportunity tracking, and pipeline management...