Sales Manager

Sales ManagerAbout BellhopBellhop is a tech-enabled managed marketplace connecting customers with vetted local and long-distance moving companies. We're a lean, fast-moving team focused on building the best experience in the industry — for our customers, our moving and carrier partners, and the people who work with us..The RoleBellhop is hiring a Sales Manager to own the day-to-day performance of our sales team. You'll manage and coach a remote, onshore and offshore-based team of sales agents who handle inbound leads and phone/text follow-up for local and long-distance moves. You'll build the scripts, cadence, and coaching rhythms that turn the team into a high-conversion sales engine, and determine the right team size and structure needed to hit our performance standards.This is a hands-on, player-coach role focused on daily discipline — call monitoring, script adherence, and follow-up cadence — layered on top of the sales structure we already have in place.What You'll DoManage and coach a remote/offshore sales team handling inbound leads and outbound follow-up for local and long-distance moving customersDetermine the right number and structure of agents needed to consistently meet our performance standards, adjusting team size as volume and goals changeBuild and continually sharpen sales scripts: objection handling, competitive positioning, value building, and pain discoverySet and enforce outreach cadence and follow-up discipline across our CRM and calling/texting platforms, including hitting fast lead-response SLAsRun daily quality monitoring — review calls and texts, coach agents 1:1 regardless of tenure, and turn observations into concrete script and process improvementsOwn lead hygiene in the CRM, ensuring every lead is properly logged, statused, and workedTrack and report team performance and funnel conversion metrics, flagging opportunities and risksPartner with marketing and product on lead quality and friction points in the web booking flowWhat We're Looking ForProven experience managing a remote and/or offshore sales or call center team. No moving experience required A track record of improving conversion in a phone- and text-based sales environmentStrong sales fundamentals — you think in terms of a funnel, and you can coach agents to sell better regardless of how long they've been on the teamComfortable building and refining scripts, not just enforcing existing onesHands-on and data-driven; comfortable operating without a large management layer above or below youWe weigh demonstrated sales management ability over years of experience — strong sales chops matter more than tenureNice to HaveExperience with CRM and calling/texting platforms in a sales environmentExperience in moving, relocation, home services, or another managed marketplace businessExperience building a sales function from scratch in a lean or scrappy environmentCompensation & LocationFull-time, W2, remote but ideally based in Atlanta, GA or Chattanooga, TNBase salary + performance bonus/commission tied to team KPIs (conversion rate, lead response time, and other funnel metrics) The pay range for this role is:50,000 - 80,000 USD per year (Atlanta, GA)50,000 - 80,000 USD per year (Chattanooga, TN)Apply now5200 Phone Booking TeamAtlanta, GAChattanooga, TNShare on:Apply nowTerms of servicePrivacyCookiesPowered by Rippling