Customer Success Manager

Skip to main content Customer Success Manager Trek Health San Francisco Bay Area Apply Customer Success Manager Trek Health San Francisco Bay Area 2 months ago Over 200 applicants See who Trek Health has hired for this role Apply Save Report this job Use AI to assess how you fit Get AI-powered advice on this job and more exclusive features. Am I a good fit for this job? Tailor my resume Sign in to access AI-powered advices Email or phone Password Show Forgot password? Sign in Sign in with Email or New to LinkedIn? Join now By clicking Continue to join or sign in, you agree to LinkedIn’s User Agreement, Privacy Policy, and Cookie Policy. Sign in to evaluate your skills Email or phone Password Show Forgot password? Sign in Sign in with Email or New to LinkedIn? Join now By clicking Continue to join or sign in, you agree to LinkedIn’s User Agreement, Privacy Policy, and Cookie Policy. Sign in to tailor your resume Email or phone Password Show Forgot password? Sign in Sign in with Email or New to LinkedIn? Join now By clicking Continue to join or sign in, you agree to LinkedIn’s User Agreement, Privacy Policy, and Cookie Policy. About Trek HealthTrek Health is the financial intelligence platform for healthcare providers, built to turn price transparency data into measurable revenue outcomes. We help finance, managed care, and payer relations teams benchmark performance, identify underpayments, and approach negotiations with a defensible, data-driven strategy.The RoleTrek Health is hiring a Customer Success Manager, Mid-Market to join a four-person CS team as we scale. You'll own the full post-sale lifecycle for a portfolio of mid-market accounts — onboarding new customers, running strategic QBRs, and driving expansion through Trek's growing suite of AI-powered products.Unlike most CSM roles, this one is explicitly commercial. You'll run discovery conversations, generate CS-qualified leads, and advance expansion opportunities across Trek's product lines — from pricing transparency and contract management to policy intelligence, patient cost modeling, and denial agents. You'll define what success looks like together with your customers, then build and execute the plan to get there.What You'll DoOwn the full post-sale experience for a book of mid-market accounts — from executive kickoff through onboarding, QBRs, and renewal.Run strategic, outcome-driven QBRs that surface risk and opportunity —...