Systems Support Administrator

Join Our Talent CommunityFacebookLinkedInEmailXCopy URLSystems Support AdministratorFull TimeRemote, US30+ days agoRequisition ID: 1138ApplyIntro:  We’ve been forging digital transformation through the lens of Salesforce for 20+ years for 3,000+ customers across the globe. We are a Summit status, Marketing Cloud Full Stack Partner. We are a cross-cloud shop with an emphasis on Agentforce, Data Cloud, Loyalty Cloud Personalization, Intelligence, Marketing Cloud Engagement, Service Cloud, and Sales Cloud.We accomplish incredible digital transformation for our customers with incredible people. We’ve always held to the fact that talent trumps location, but culture trumps talent. We care about our people and we care about our customers. About the Role: The Systems Support Administrator will be responsible for managing all aspects of software and platform administration in a fully remote, distributed environment.  This role will be the primary point of contact for all end user support and liaise with Corporate IT Security and Global Help Desk resources to ensure ListEngage employees have access and appropriate use of necessary tools and software services.  The Support Administrator will also be responsible for security policy compliance and change management within the organization.Duties & Responsibilities: Support onboarding of new hires for software and hardware provisioningMaintain corporate software configuration in accordance with security policy standardsManage corporate licensing agreements for cloud-based software systems and platforms as well as client applicationsConduct periodic audits of all licensing to ensure compliance with user access and permissions standardsMaintain inventory of all hardware and software assetsSupport due diligence for new software evaluation and implementationReview software release notes to provide corporate communications around change management for feature updates and enhancements to security standardsIdentify areas for improvement to enhance end user experience and efficiencyProvide end user support for hardware and software issuesInterface with platform support and Global Help Desk resources to troubleshoot and resolve issues for end usersSupport client risk assessment response processMaintain updated user guides and documentation within the Knowledge BaseEducation & Experience Requirements: 3+ years experience of corporate IT systems support, administration or related functionsBachelor’s of Computer Science, or related discipline, preferredExposure to large enterprise IT workflows and approval processesExperience working in a global delivery modelStrong background in Google Workspace (GWS) environments, MS O365 systems,  and Slack Experience with Salesforce CRM and other Salesforce products is a plusHaving exposure to systems integration in a large corporate environment is highly valuedKnowledge, Skills and Abilities: Strong organizational, consulting, interpersonal and communication skillsExcellent logical reasoning, problem solving and analytical skillsHigh attention to detail and comfortable working in ambiguous environmentsAbility to work independently and collaboratively in a remote team environmentWhat We Offer: Competitive salary and performance-based incentivesComprehensive benefits package, including health, dental, and vision insuranceOpportunities for professional development and career growthA collaborative and inclusive work environmentWhy You Should Join Us: 100% CEO approval on GlassdoorSmall but mighty team of ~150 Engagers Values that drive us: Be Great at What You Do, Be Growth Oriented, Be a Team Player, Own ItCurrently 100% remote work arrangements If you’re interested, so are we! Send your resume our way, and we’ll contact you for a phone interview if you meet the qualifications We are an equal opportunity employer and love diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital...