What You’ll Do
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Develop clear Success & Value Realisation plans, managing champions and aligning stakeholders to deliver business outcomes for the customer.
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Navigate through multiple departments within an organisation to expand use cases and the business value of Pigment. Driving ARR and reducing risks across your portfolio.
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Oversee customer implementations of Pigment, ensuring that customers understand the platform's value and attain a high level of adoption
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Deliver awe-inspiring presentations; provide recommendations on insightful best practices, and structure creative solutions to optimize engagement.
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Lead the development of the Pigment community through thought leadership, events, and developing best practices.
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Develop deep product expertise and creativity, working closely with our product team on the product vision and roadmap.
As a Customer Success Manager (CSM), you’ll ensure our customers achieve a high level of adoption and business value from using Pigment. You will play a crucial role in developing a trusted advisor relationship with customer executive sponsors while establishing measurable goals & KPIs.This role is both commercial and technical, our Customer Success team is measured on Net Dollar Retention. You will be responsible for managing a portfolio of Corporate & Enterprise accounts.
Who You Are
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You have significant experience in customer success, account management, or a similar role within a software/SaaS company.
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You have a proven track record of effectively managing a broad range of Corporate and Enterprise accounts, driving customer adoption, satisfaction, renewals, and expansion.
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You have experience with AI customer engagement strategies, automation technologies and platforms.
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You have a strong commercial mindset with the ability to take full ownership of revenue on the book of business, including renewals and expansion.
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You have curiosity in new technology adoption and enjoy working with best in class Products.
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You have excellent analytical skills to interpret customer data, identify trends, and uncover opportunities for growth and risk mitigation.
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You have outstanding communication and interpersonal skills, with the ability to build rapport and maintain strong relationships with customers at all levels.
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You are results-oriented with a proactive and strategic approach to problem-solving in a fast-paced, dynamic environment.
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Fluent in English.
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You are self-motivated and adaptable, with the ability to work both independently and collaboratively within cross-functional teams.
What We Offer
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Competitive package
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Stock options to ensure you have a stake in Pigment's growth
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Bike2work scheme – save on a new bike and gear while commuting the greener way
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Trust and flexible working hours
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Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, San Francisco, Toronto, Paris, and London
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High-end equipment (based on stock/availability) to do your work in the best conditions
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Remote-friendly environment
How We Work
- Champion our Customers: We lead with empathy, solve what matters, and deliver clarity in a complex world to make our Customers heroes in their organisations
- Thrive Together: We can only win as a team. We are all founders and do the right thing for our peers, Pigment customers, partners, and the planet
- Never Settle: We aim to become the best at what we do by delivering with rigor and ambition every day. Delivering means building a passionate Pigment community
- Go for it: We are biased towards action. Every action leads to learning and these learnings get us one step closer to our mission
- Be real, be humble: We are generous with our feedback, open to change our views and we approach it with empathy knowing everyone is trying to do the best for Pigment