Customer Success Account Manager

Skip to main contentEnglishSign InCustomer Success Account Manager page is loadedCustomer Success Account ManagerApplylocationsRemote Indiatime typeFull timeposted onPosted Todaytime left to applyEnd Date: July 24, 2026 (13 hours left to apply)job requisition idR167003Customer Success Account ManagerAdobe | Global Business Direct | HybridAbout AdobeAdobe gives everyone — from emerging creators to global enterprises — the tools to design and deliver exceptional digital experiences. We believe the next great idea can come from anywhere, and we're building a team that reflects the diversity of the world we serve.About the TeamAdobe's Global Business Direct (GBD) is a modern inside sales organization of 250+ digital sellers, powered by data science and integrated directly with Adobe.com's digital marketing funnel. We don't just react to leads — we predict the next best action using customer behavioral and demographic signals to drive meaningful revenue outcomes.The OpportunityAs a Customer Success Account Manager (CSAM), you'll own a defined patch of Adobe's SMB customers across North America. Your focus will be growing those accounts through strategic upsell and cross-sell of Adobe's Digital Media solutions — Creative Cloud and Document Cloud. You'll be the trusted advisor who helps customers get real value from their products and guides them to the right resources when they need support.What You'll DoBuild value-based relationships with new and existing North American SMB customers through consultative phone and email outreachIdentify and prioritize accounts with the highest propensity to expand, using CRM data, LinkedIn, ZoomInfo, and purchase historyDrive upsell and cross-sell of Adobe's Digital Media portfolio, including Adobe Sign, Substance, Stock, and Frame.ioExecute on Marketing Qualified Leads (MQLs) within defined SLAs to maximize revenue impactManage your opportunity pipeline with accuracy, providing weekly forecasts and progress updates to leadershipPartner with Solution Specialists to expand the footprint of Adobe's growing solution streamsServe as a trusted point of contact for customers with Creative Cloud subscription questions, connecting them to the right support teamsWhat You Bring3+ years of experience in a similar inside sales or account management role, ideally with SaaS solutionsProven ability to manage a large SMB account portfolio and consistently hit revenue targetsA consultative, value-led selling approach — you lead with business impact, not feature listsExcellent communication skills — clear, confident, and adaptable across email and phoneGenuine curiosity about technology and how it solves real customer problemsStrong organizational habits: reliable follow-through, accurate documentation, and sharp attention to detailAbility to work US time zones (North American hours required)Experience working with international or North American markets is a plusBachelor's degree or equivalent experienceAbout AdobeAdobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. Let’s Adobe togetherAt Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and...