Clinical Support Manager, Advisory Services

About Sound   Founded in 2001 and headquartered in Nashville, TN, Sound Physicians is a nationally respected, physician-led medical group practicing in 400+ hospitals across 45 states. Our team of 4,000+ clinicians and 1,000+ business professionals across the country is united by one mission: to build exceptional clinical partnerships that unlock quality, affordable, dignified care for everyone – no matter who they are or where they live. With physician-led clinical teams and more than two decades of operational expertise, we’ve refined what it takes to consistently deliver exceptional care in hospital medicine, emergency medicine, critical care, anesthesia, and telemedicine.   Why join us? A remote-first culture that values flexibility and collaboration Opportunities to grow your career while making a real impact A team that champions inclusivity, innovation, and excellence Whether working virtually or onsite at one of our practices, you’ll be part of a purpose-driven organization shaping the future of healthcare.   Sound Physicians offers a competitive benefits package inclusive of the items below, and more: Medical insurance, Dental insurance, and Vision insurance Health care and dependent care flexible spending account 401(k) retirement savings plan with a company match Paid time off (PTO) begins accruing immediately upon start date at a rate of 15 days per year, in accordance with Sound's PTO policy Ten company-paid holidays per year   About the Team Sound Advisory Services provides high-quality concurrent and secondary case reviews and advisory services to hospital partners nationwide. Our unique approach includes both remote advisory services and the option for an onsite medical director of advisory services.   About the Role The Clinical Support Manager is responsible for creating, driving and supporting new workflow and processes – clinical and technological – for clients and Sound physician advisors as part of Sound ASSURE. When on shift, this individual will serve as the business leader and point-of-contact for clients and physicians.   The Details: Candidates located in and/or able to work in Central or Eastern time zone preferred.  Schedule: Friday – Sunday: 7:00am to 5pm Admin Day Thursday: 8am to 1pm. Schedule can fluctuate as staffing requires, and may become 10-hour shift Will be in holiday rotation. Rotation is scheduled >1 year in advance for planning purposes   Essential Duties and Responsibilities Continually evaluating processes, tools (Sound Connect, Advisor Connect, and client EMR’s), and workflows to identify opportunities for improvement Serving as a point of contact for physician advisors and clients (e.g., issues related to clinical processes and triage for other potential issues related to physician advisor case review or hospitalist teams) Triaging case review requests to determine which cases need be sent for secondary review by the physician advisors Independently maintaining EMR Accesses and communicating to appropriate team members for support when issues arise Preparing PDF extracts of key components of the EMR needed for physician advisor case review Resolving issues preventing physician advisors from completing cases such as missing information, questions for case managers or hospital partner physicians, EMR access issues, etc. Monitoring and triaging case requests to ensure target case completion deadlines are achieved Assisting Clinical Support Manager when needed to supply data for analysis in order to prepare reports for Senior Leadership Team Facilitating and completing workflows for all potential opportunities related, but not limited to, observation and short stay patient Reviewing hospitalist patient lists for observation and short stay cases Reviewing patient medical record for needed information Creating cases in internal software Communicating with Hospitalist Team of any status changes that need to be made Documenting all steps in internal software Assisting in...