Field Application Engineer

Skip to main content Field Application Engineer oneNav, Inc. Tampere sub-region, Pirkanmaa, Finland Field Application Engineer oneNav, Inc. Tampere sub-region, Pirkanmaa, Finland 2 months ago Be among the first 25 applicants See who oneNav, Inc. has hired for this role No longer accepting applications Report this job Direct message the job poster from oneNav, Inc. Kelly Camilleri Kelly Camilleri Experienced Early Stage Talent Acquisition | Specialized in Tech & Engineering Recruitment | Proven Track Record in High-Growth Startups & Innovative… Job DescriptiononeNav, a pioneering startup in the GNSS industry, is seeking an experienced Field Application Engineer to join our technical team. The ideal candidate will have a strong background in RF and GNSS technologies, enjoy collaborating with customers, and be able to provide valuable feedback to the development team.Location: Sunnyvale, CA and Tampere FinlandEmployment type: Full-timeResponsibilitiesAct as a primary technical interface for customers, with the goal of addressing more than half of their questions independently with clear, effective communication. Bridge the gap between the customer users and the oneNav development teams by managing product integrations and solving complex test and use issues.Apply expertise in RF and GNSS technologies to solve technical challenges and optimize system performance. Diagnose, debug, and resolve complex hardware and/or software issues on-site or remotely.Partner with business development team to understand customer needs, conduct product demonstrations, and pitch technical solutions.Assist customers in successfully installing, integrating, and testing products within their test environment and end use systems.Authorship of test setups and plans, as well as resolution of their test issues.Instruct clients on how to utilize products efficiently and produce training materials or documentation. Develop, write, and maintain Knowledge Base articles to support customer needs and internal documentation.Manage projects and tasks efficiently to ensure timely completion and high-quality outcomes.Build, test, and debug Evaluation Kits (EVKs) in the oneNav lab, demonstrating a strong hands-on approach to system analysis and troubleshooting. Manage associated EVK build materials and customer-related EVK inventory.Provide periodic reporting of customer technical activities, issues, and company actions that have been taken in support.Relay critical client feedback and performance data back to the company's internal product and R&D teams.Experience with tools and CRM platforms to track customer interactions and maintain accurate records.Utilize engineering collaboration tools such as SharePoint, JIRA, Teams, and others to coordinate activities and share information across teams.Minimum Qualifications10+ years of experience in customer engineering or field applications engineering with a bachelor’s degree in electrical engineering (BSEE).Strong customer communication skills and enthusiasm for engaging with clients. Ability to explain technical concepts to technical and non-technical clients and business stakeholders.Proven ability to work independently and collaboratively in a fast-paced startup environment.Excellent problem-solving and troubleshooting skills.Strong analytical abilities to diagnose and...