Product Specialist, Commercial & Packaging Solutions

Who are we:
 

Heidelberg USA is a reliable and highly innovative partner to the printing industry. Our brand has been synonymous with quality and future viability for more than 170 years. This means that we are a company with a long tradition, but at the same time we help define the future trends in our industry thanks to state-of-the-art technologies and innovative business ideas. We are dedicated to our equipment, our technology, our associates, and our customers. Come join the team!  

Are you looking for a challenge? That's what we offer!

Product Specialist, Postpress Commercial & Packaging Solutions

Department: East Region Sales
Location: East Region
Position Type: Full-Time
Classification: Exempt, Salaried

Salary: $85,000 - $100,000

Commissions: $50,000

General Description

The Product Specialist, Postpress Solutions is responsible for driving and supporting the sales, application, and business development efforts for Heidelberg's Postpress portfolio across both Commercial Print and Packaging markets.  This role serves as the technical and product expert for customers and the sales team, helping identify opportunities, develop solutions, and support successful equipment installations.

The Product Specialist works closely with Account Managers, Regional Vice Presidents, Product Management and Service teams to drive revenue growth, increase market share, and ensure customer satisfaction.

Responsibilities and Duties

Sales & Business Development

• Prospect alone, or with the local Account Manager to identify customer opportunities and support equipment sales.
• Conduct customer visits to evaluate production processes and recommend Heidelberg solutions to improve the customer’s productivity.
• Meet annual sales goals and market growth initiatives.
• Prepare and present proposals, presentations, and support customer negotiations.
• Maintain the customer database and continually monitor for accuracy

Product & Technical Support

• Be the Product expert for Heidelberg's Commercial and Packaging Postpress portfolio in the region.
• Provide technical consultation throughout the sales cycle.
• Support equipment demonstrations, installations, commissioning, and production start-up activities.
• Work closely with Service and Operations teams to ensure successful project execution.

Customer Engagement

• Build and maintain strong customer relationships.
• Participate in trade shows, open houses, customer events, and industry meetings.
• Gather market intelligence and competitive information.
• Communicate customer feedback and market trends to Sales and Product Management.

Education Requirements

• Bachelor's Degree in Business, Engineering, Graphic Communications, or related field preferred.

Qualifications & Skills

• 7+ years of experience in printing, packaging, postpress equipment sales, applications, or technical support.
• Strong understanding of print finishing, converting, cutting, folding, binding, and packaging workflows.
• Excellent communication, presentation, and relationship-building skills.
• Strong problem-solving and organizational abilities.
• Proficiency with Microsoft Office Suite.
• Ability to travel extensively (up to 70%).

Work Environment

• Home office and customer-site based role.
• Frequent travel throughout assigned territory.
• Regular interaction with customers, sales teams, service teams, and industry partners.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.

Heidelberg will provide reasonable accommodations in accordance with applicable laws and remains committed to equal employment opportunity for all employees and applicants.

ADA:  Heidelberg will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

OSHA:  Heidelberg provides a workplace free from serious recognized hazards and complies with standards, rules and regulations issued under the OSH Act. Heidelberg examines workplace conditions to make sure they conform to applicable OSHA standards. Heidelberg ensures employees have and use safe tools and equipment; and properly maintain such equipment.

EEO/AA Statement:  Heidelberg is committed to the principle of equal employment opportunity for all employees and applicants for employment, and to providing employees with a work environment free of discrimination and harassment.  All employment decisions at Heidelberg are based on business needs, job requirements and individual qualifications, without regard to race, creed, color, religion or belief, national, social or ethnic origin, citizenship status, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic  partnership status, past or present military service, protected veteran, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.  Heidelberg will not tolerate discrimination or harassment based on any of these characteristics.

Pay Transparency Nondiscrimination Provision: Heidelberg will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Good to know: Rarely are there candidates who fulfill all requirements 100%. Even if you don't fulfill all requirements, we look forward to receiving your application in any case.