AS-ISG-DC-HLS Business Analyst & Advisory

• 15+ years in enterprise transformation cum business architecture roles

• Proven delivery of multi-country global transformation programmes

• Strong Salesforce expertise across multi-cloud implementations

• Hands-on experience with ServiceNow enterprise workflows

• Experience in CPQ and commercial lifecycle optimization platforms

• Experience in CRM migration and platform modernisation Diagram • Class Diagram • Data Flow Diagram (DFD) • Entity Relationship Diagrams (ERD) • Swim Lane Diagram • Fishbone Diagrams Methodologies: Waterfall • Agile • Iterative Prototype

• Lead end-to-end enterprise transformation programmes across CRM and digital platforms

• Drive business capability modelling, operating model design, and process re-engineering

• Lead global requirement engineering, solution design, and stakeholder alignment

• Own CRM ecosystem delivery across Salesforce (Sales, Service, Marketing Cloud), ServiceNow, and CPQ platforms

• Drive legacy system migration to cloud-native platforms

• Ensure seamless integration across APIs, middleware, and microservices architecture

• Act as Product Owner, managing backlog prioritisation aligned to business value

• Lead Agile ceremonies, release planning, and delivery governance

• Drive executive stakeholder engagement across global and cross-functional teams

• Lead business change management, UAT, adoption strategy, and rollout execution

• Drive performance optimisation, business outcomes, and operational efficiency

• Establish governance frameworks, risk management, and delivery excellence

Bachelor of Engineering in Instrumentation Technology(2001-2005) • PSPO 1 ProfessioTechnical Skills

• Strong understanding of API-led architecture and microservices ecosystems

• Expertise in business process modelling (UML, BPMN, DFD, ERD)

• Hands-on experience with JIRA / Azure DevOps

• Experience with data analysis using SQL

• Exposure to UI/UX tools such as Figma and process visualization tools

Methodologies

• Agile (Scrum, Product Ownership)

• Waterfall and hybrid delivery models

Certifications (Preferred)

• Scrum Product Owner (PSPO or equivalent)

• Business Analysis / Testing certifications (ISTQB, CBDA)

Salesforce or ServiceNow certificationsnal Scrum Product Owner • ISTQB Test Manager Advanced • ISTQB Test Automation Engineer Advance • ISTQB Foundation