Partnership Operations Executive

trustingsocial.com Website Back to all openings See all the jobs at Trusting Social & Kompato AI here: http://trustingsocial.recruiterbox.com/jobs Partnership Operations Executive Ho Chi Minh City, Ho Chi Minh, Vietnam | Operations | Full-time Apply with Linkedin Apply with Indeed Apply Trusting Social is an AI Fintech company building one of Vietnam's largest mass-market credit card platforms in partnership with leading banks and retail ecosystems. We have assessed over 1 billion consumers across 4 countries, combining pioneering AI with large alternative data sources to deliver financial access at an unprecedented scale — with a strict commitment to consumer data privacy and rights. We're aiming to deliver 100 million credit lines in emerging markets. To get there, we need an operational backbone that is as precise, fast, and automated as our AI. How You'll Make an Impact This role sits at the intersection of Product, Engineering, Sales, and real-world execution. You will own the day-to-day health of our onboarding, payment, merchant, and sales-incentive flows — and then systematically automate the manual work out of them. An Operations or Sales-Ops professional who codes lightly (SQL + automation tools), or a data/automation analyst who understands financial and partnership operations. You don't need to master everything on day one. You will start by owning critical operational and sales-ops flows, then progressively move upstream into process design, automation, and product decision-making. What You'll Do Operational Reliability & Execution Own the day-to-day health of EVO merchant/POS activation and payment, voucher, and transaction flows. Monitor key metrics (onboarding success rate, completion TAT, transaction success rate) and proactively detect anomalies. Triage and resolve incidents — failed transactions, data mismatches, system errors, partner and customer issues — driving each to root cause. Coordinate with Product, Customer Support, Sales, and Bank/Merchant partners to resolve issues within agreed SLAs. Merchant & Partner Onboarding Standardize the merchant/partner onboarding process with a clear RACI model covering POS activation. Drive POS merchant onboarding toward ≤1 business day end-to-end, removing manual coordination steps. Implement AI-assisted onboarding: OCR document extraction and automated e-contract workflows (we'll train you on these tools). Validate every onboarding setup through controlled checks before go-live. Sales Operations — Tracking, Incentive & Commission Build and maintain sales-performance dashboards across the funnel at daily, weekly, and monthly cadence — auto-aggregated and distributed to leadership. Design and calculate Sales Incentive Plans (SIP): monthly/quarterly commissions and bonuses for the sales force — accurate and on time. Manage partner/affiliate commissions and trade-promotion programs (campaigns and contests). Safeguard sales-data integrity; act as the bridge between Sales and the Data/Tech/Supporting teams. Track sales force activity status: onboard, offboard, daily reports, timesheets, and codes. Process Improvement, Optimization & Automation Map and analyze current processes to remove inefficiencies; deliver root-cause fixes, not one-off resolutions. Develop and maintain SOPs, guidelines, templates, and documentation for consistent, error-reducing execution. Build automation for recurring operational work: report generation, partner proposal generation, contract-template generation, sales-scheme generation, commission/incentive reconciliation, and status auto-updates. Use SQL, Sheets, and low-code automation tools to reduce manual workload and shift routine cross-team tasks to auto-triggered workflows. Apply the DDSA discipline — Delete, Delegate, Simplify, Automate — to every workflow you own. Data, Dashboards &...