Industry Insights Associate Manager US

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Industry Insights Associate Manager USFull-timeCareer Site Team: Customer SuccessJob DescriptionAs an Industry Insights Associate Manager, you will lead in the development of the analytical activities of the Customer Success associates under your supervision, helping them understanding their business to analyze it, finding areas of strategic opportunity and insights to advise clients according to their needs and objectives, ensuring client satisfaction with effective and quality responses based on the solutions. Provided by NielsenIQ. Meeting NielsenIQ objectives and strategic planning for the business based on advanced KPIs and specific solutions from experts. Responsibilities Lead & develop younger analytical and consulting talent. Develop and align strategic plans for the most important clients to guarantee the generation of value and the effective delivery of services. Plan and deploy strategies to get your direct reports to reach the client satisfaction and commercial lead KPIs. Conduct periodic reviews of the KPIs, defining success criteria and monitoring mechanisms. Demonstrate value and return on investment through ensuring quantifiable business opportunity generation. Able to build and lead market and thought leadership presentations for C-Level and high-profile people from clients, about the FMCG and client’s business situation. Monitor and improve the quality of the service offered, adjusting the Joint Business Plan as necessary to reflect changes in client priorities. Identify and communicate viable opportunities through interaction with the Consulting Lead and Account Development team. Facilitate associates onboarding process, ensuring coordination, adequate training and communication, proactively managing the daily commitment of teams and handling problems or conflicts. Engage and motivate direct reports, ensuring their learning and career path.  QualificationsIf you consider yourself an innate leader, capable of developing talent and creating a high-performance culture while also ensuring the engage of your team, and you are passionate about data analytics, value generation through analyses and consulting, this is the perfect place for you.    Qualifications  Bachelor's degree in Administration, Marketing, Industrial Engineering, or related. Experience in Mass Consumption, consulting companies, Retailers. Experience in working with NielsenIQ information in the past (ideally). Experience in commercial or marketing positions and with customer management. Management of Office/Google and CRM tools (Customer Relationship Management) or business monitoring Advanced English (written and oral skills) At least 6yrs of working experience Additional InformationOur BenefitsFlexible working environmentVolunteer time offLinkedIn LearningEmployee-Assistance-Program (EAP)NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/ About NIQNIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior...