Senior Manager Digital Workplace Applications Deployment & Operations

## Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture ## About this Role We are seeking an experienced professional to lead the end-to-end deployment, operational readiness, and performance of Digital Workplace Applications at scale. This role focuses on ensuring reliable, cost-efficient service delivery across global operations, enabling seamless adoption of collaboration and productivity tools such as Microsoft 365, AI-enabled services, and enterprise communication platforms. The role drives operational excellence by shaping support enablement, leading service governance, and ensuring solutions are fully operationalised with measurable outcomes. It also plays a key role in delivering transformation at scale, combining deployment execution with continuous improvement, stakeholder engagement, and cost optimisation across a complex, multi-national ecosystem. ## What you’ll do * Lead end-to-end deployment, operational readiness, and performance of Digital Workplace Applications services. * Ensure continuous service provision aligned to agreed service levels, including availability, performance, and incident management. * Define and implement operating models covering release governance, service readiness, and change management. * Drive deployment governance including rollout planning, risk management, and operational acceptance. * Establish and optimise IT service management (ITSM) processes including request models, knowledge management, and escalation paths. * Oversee proactive service operations through monitoring, alerting, dashboards, and service performance reviews. * Manage internal and external partners, ensuring service quality through KPIs, benchmarking, and continuous improvement initiatives. * Enable adoption readiness by collaborating with communication and training teams to support service deployment. * Optimise operational costs through licence efficiency, automation, and supplier management. * Provide operational insights to product and architecture teams, supporting service enhancement and innovation. * Lead cross-functional collaboration across global teams, markets, and vendors to ensure consistent and efficient service delivery. ## Who you are * Extensive experience (6+ years) in digital workplace deployment, service operations, and support enablement within large multinational organisations. * Strong expertise in Microsoft 365 services and enterprise collaboration platforms, including operational governance for modern AI-enabled services. * Deep understanding of IT service management practices (incident, problem, change, and service request processes). * Proven ability to design and implement effective operating models for complex service environments. * Experience managing global service delivery involving multiple stakeholders, suppliers, and markets. * Demonstrated capability in performance management, supplier governance, and continuous service improvement. * Strong...