Customer Success Senior Consultant

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Customer Success Senior ConsultantFull-timeCareer Site Team: Customer SuccessJob DescriptionKey ResponsibilitiesClient Consulting & Relationship ManagementServe as a trusted advisor by understanding client needs and delivering impactful insights.Lead day‑to‑day client communication; manage queries and tricky conversations with minimal senior involvement.Present results with clear storytelling and actionable recommendations.Participate in client planning and briefing meetings, translating client needs into relevant SA&I solutions and actionable research approaches.Project Management & DeliverySupport proposal development and ensure designs meet specifications.Align with internal teams on on test design, questionnaires, and analytical plans.Execute and review questionnaires and study inputs.Being able to execute studies end to end when needed.Oversee project timelines and quality; communicate risks proactively.Analyse data, finalize reports, and ensure on-time, high-quality deliverables.Thought Leadership & Category KnowledgeBuild deep understanding of category dynamics, industry trends, and SA&I tools.Provide early-stage consulting on innovation improvement and decision optimization.Contribute to internal and client-facing thought leadership.Team & People DevelopmentCoach and mentor junior analysts; review their work to strengthen analysis and storytelling.Role model professional behaviour and collaboration across teams.Required Skills & CompetenciesStrong analytical and problem-solving skills; ability to interpret forecasts.Excellent communication and presentation abilities with consultative storytelling.Solid project management, organization, and multitasking capability.Strong business acumen, client orientation, and comfort in digital/virtual work environments.Knowledge & ToolsMarketing research methods, statistics, and experimental design.Familiarity with in‑market data and innovation metrics.Proficiency in MS PowerPoint, Excel, and Word.Education & ExperienceBachelor’s degree required; postgraduate/MBA preferred.8+ years of experience in market research, with significant exposure to ad hoc research and client-facing project leadership.Experience coaching junior team members and presenting to clients.Fluent in English both written and spoken. WHAT WE OFFERWork in an international inspiring companyHealth insuranceHybrid working modelMonthly lunch ticketTransportation allowance #LI-Hybrid#LI-PF1Additional InformationOur BenefitsFlexible working environmentVolunteer time offLinkedIn LearningEmployee-Assistance-Program (EAP)NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/ About NIQNIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics...