Technical Support Engineer

Skip to main content Technical Support Engineer hackajob United Kingdom Technical Support Engineer hackajob United Kingdom 2 weeks ago 146 applicants See who hackajob has hired for this role Report this job Use AI to assess how you fit Get AI-powered advice on this job and more exclusive features. Am I a good fit for this job? Tailor my resume Sign in to access AI-powered advices Email or phone Password Show Forgot password? Sign in Sign in with Email or New to LinkedIn? Join now By clicking Continue to join or sign in, you agree to LinkedIn’s User Agreement, Privacy Policy, and Cookie Policy. Sign in to evaluate your skills Email or phone Password Show Forgot password? Sign in Sign in with Email or New to LinkedIn? Join now By clicking Continue to join or sign in, you agree to LinkedIn’s User Agreement, Privacy Policy, and Cookie Policy. Sign in to tailor your resume Email or phone Password Show Forgot password? Sign in Sign in with Email or New to LinkedIn? Join now By clicking Continue to join or sign in, you agree to LinkedIn’s User Agreement, Privacy Policy, and Cookie Policy. hackajob is collaborating with OneAdvanced to connect them with exceptional professionals for this role.We are looking for an experienced Technical Support Engineer who will be based at one of our customer’s sites in the Heathrow area to provide technical support across desktop, mobile, networking and other IT infrastructure systems. You will be customer obsessed and able to demonstrate this through all your work ensuring we deliver an excellent service and meet agreed SLAs.As a Technical Support Engineer you will provide technical support to one of our customers and their end-users.When appropriate, you will act as a technical escalation route to our 1st line Service Desk.Logging incidents, service requests, changes and problem tickets in our support platform escalating where necessaryTroubleshooting and resolve tickets whilst liaising with users until resolution is achieved, or escalation is required, retaining ownership throughout the lifecycle of the ticket.Creating / updating training materials, runbooks and knowledge base articlesEnsuring timely resolution of incidents in line with Service Level Agreements (SLAs).Remain customer obsessed throughout all your work to ensure the highest levels of customer satisfaction.As a Technical Support Engineer, you will have the ability to troubleshoot issues across networking, desktop, mobile and other IT...