Skip to main contentMotorola Solutions values your privacyOur website is set to allow cookies. We use cookies to improve your website experience, the products and services we offer and to make your digital experience personalized to you. Learn more about the cookies we use on our website using this tool. You can set your cookie personal preferences. By using our site, you are accepting our Cookie Policy.Read Full Privacy MessageDeclineAccept CookiesSign InCustomer Operations Manager Silvus page is loadedCustomer Operations Manager SilvusApplylocationsUkraine Offsite (ZKU99)time typeFull timeposted onPosted 14 Days Agojob requisition idR66498Company OverviewAt Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.Department OverviewSilvus Technologies, a Motorola Solutions company, is dedicated to one mission: connecting those who keep us safe. We do so by delivering the most advanced Mobile Ad-hoc Network (MANET) radios powered by our custom and ever-evolving Mobile-Networked MIMO waveform. Together, our radios and waveform provide vital communications for mission-critical applications in the harshest environments from underground tunnels to high-altitude balloons.Would you like to join an incredibly talented group of people, doing very challenging work, with the prime directive of “Keeping Our Heroes Connected”? Silvus’ rapid growth is fueled by a focus on research and innovation and a team of the most passionate, skilled, and creative thinking individuals.If you are looking for a challenging experience, you owe it to yourself to learn how Silvus can be the next chapter of your career.Job DescriptionMission: Silvus is seeking a Customer Operations Manager who will report to the International Customer Lifecycle Director. The successful individual in this role will serve as the primary post-sales operational liaison between our key customers and Silvus manufacturing organization and internal associated departments. The mission is to manage purchase orders, production schedules, delivery coordination to ensure components are delivered on time and integrated successfully into the customer’s long-term production roadmap.This position is eligible for 100% remote work depending on location.The following is a list of at least some of the current essential job functions of the position. Management may assign or reassign duties and responsibilities at any time at its discretion.Key Responsibilities: ● Customer Relationship Management: Serve as the primary point of contact for customer post sale, managing day-to-day operational needs and escalations. Lead Quarterly Business Reviews (QBRs) to report on delivery performance, quality metrics, and roadmap alignment.● Demand Planning & Forecast Integration: Work directly with customer demand planners to ingest production forecasts. Translate these into actionable data for our internal manufacturing and supply chain teams to prevent stockouts or overages.● Delivery Management: Track and manage open purchase orders to ensure on-time delivery commitments are met, partnering with manufacturing and logistics to resolve delays.● Technical Advocacy & Issue Resolution: Identify technical hurdles or integration challenges the customer is facing. Partner with Engineering to resolve issues and manage the formal escalation process for any hardware defects or shipping delays.● Lifecycle Management: Monitor component performance in the field. Manage the communication of End-of-Life (EOL) notices and transition customers to next- generation components.● Cross-Functional...
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