Commerce Experience Manager

About Us Life at LIXIBOX Jobs Where To Find Us Back to careers Commerce Experience Manager Salary: Thương lượng Location: LXB Company - Office Team: Revenue Application deadline: 04/06 — 31/07/2026 Apply for this job Share for friends: Facebook Google Job Description Working Location: 16th, 34 Road, Tran Nao Street, An Khanh Ward, Thu Duc City, HCMC.Team: RevenueLine report: Director of RevenueTeam Management: Commercial Planning | Performance Media | Retail Activation | Retail Field Teams About LixiboxLixibox is Vietnam’s leading premium beauty and wellness platform. We bring together the best global beauty brands, including Halio, Paula’s Choice, NUXE, Shiseido and many others. We are building the future of beauty, wellness and longevity through exceptional products and customer experiences.About the RoleWe are looking for someone who is passionate about premium brands, understands modern consumers, and loves creating amazing shopping experiences.You will own the customer experience across Lixibox.com and work closely with our retail team to ensure a seamless online and offline journey.This role is perfect for someone who has studied or worked overseas, understands premium consumer behavior, and enjoys combining creativity with data. I. RESPONSIBILITIES: Own the shopping experience on Lixibox.com. Plan exciting product launches and seasonal campaigns. Create memorable Gift With Purchase (GWP) and customer experiences. Manage CRM programs including email, SMS, Zalo and loyalty. Improve customer retention and repeat purchases. Work with Brand, Creative, Operations and Tech teams to bring ideas to life. Analyze customer data and turn insights into better experiences. Stay on top of beauty, wellness and longevity trends around the world. Use AI tools to work smarter and make better decisions. II. WHO WE ARE LOOKING FOR: Has 2–5 years of experience in e-commerce, CRM, marketing or customer experience. Understands premium beauty, wellness, fashion, luxury or lifestyle consumers. Has excellent communication and project management skills. Thinks like both a marketer and a customer. Loves creating thoughtful customer experiences. Is comfortable working with data and CRM. Is curious, proactive and enjoys learning new things. Uses AI tools naturally in daily work. Speaks fluent Vietnamese and professional English. International education or overseas work experience is a strong plus. Success Looks Like More customers coming back to shop. Strong product launches and seasonal campaigns. Higher customer satisfaction and loyalty. A premium shopping experience that customers remember and recommend. Continuous improvements based on customer insights and data. AI-First CapabilityWe are building an AI-first organization.At Lixibox, AI is expected to become a core part of how we work, make decisions, and scale the business. Every team member is expected to continuously learn, adopt, and improve AI-enabled ways of working.What we look for Curious about AI and new technologies. Strong problem-solving and systems thinking. Comfortable learning and adopting new AI tools quickly. Able to identify repetitive work and propose automation opportunities. Uses AI to improve productivity, decision quality, and execution speed. Open to experimenting, measuring results, and continuously improving workflows. Success in this role Actively incorporates AI into daily work. Contributes ideas to improve AI workflows and automation. Works effectively with AI assistants while applying sound business judgment. Helps build scalable, efficient operating processes rather than relying on manual execution. III. RECRUITMENT PROCESS:  (2 rounds)CV Application → 1. Screening with HR → 2. Interview with CEO and Head of Department. IV. WHY JOIN LIXIBOX You’ll help shape one of Vietnam’s most exciting premium beauty and wellness companies, working with global brands and building experiences...