Credit to Collections Lead - VOIS

## Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture ## About this Role We are seeking an experienced Credit to Collections professional to join VOIS in Pune, supporting global stakeholders and teams across multiple geographies. This role is responsible for leading end-to-end Credit to Collections operations, including collections, dunning, dispute management, credit management, reporting, controls, stakeholder engagement, and continuous improvement initiatives. The successful candidate will combine strong analytical capability, people leadership experience, and operational excellence to drive performance, customer satisfaction, compliance, and process transformation. ## What you’ll do ### Operational Planning, Operations and Service * Partner closely with Credit to Collections leadership, Global Process Leaders, and key stakeholders. * Drive achievement of annual financial and operational objectives across the process. * Own and oversee end-to-end Credit to Collections processes, including controls and governance activities. * Implement and sustain quality frameworks aligned with global best practices. * Deliver accurate daily, weekly, and monthly reporting to Finance Operations and business partners. * Oversee collections performance and provide direction to ensure effective day-to-day operations. * Improve outbound and inbound collections effectiveness through process optimisation and best-practice implementation. * Support and lead projects that enhance operational efficiency and business outcomes. ### Customer Satisfaction * Build and maintain strong relationships with internal and external stakeholders. * Address issues proactively and implement preventive measures to reduce recurrence. * Align service delivery with evolving business requirements. * Ensure customer needs are supported through effective processes, systems, and procedures. ### Leadership & Teamwork * Lead workforce and business planning activities for the Credit to Collections team. * Define team objectives and ensure successful delivery against agreed priorities. * Recruit, coach, mentor, and develop team members. * Establish and maintain succession planning within the team. * Contribute as a key member of the wider Finance Operations leadership team. * Collaborate across finance functions with a focus on: * Billing * Cash Application * Collections * Accounts Receivable Reporting * Service Levels * Period-end closures * Balance Sheet Reconciliations ### Compliance and Control * Maintain a robust control environment and ensure compliance with Group policies. * Support adherence to SOX requirements, internal audit, external audit, and key control frameworks. * Collaborate with internal and external stakeholders to resolve queries and control-related issues. ### Performance Management and Continuous Improvement * Apply escalation governance and proactive stakeholder communication practices. * Identify and...