PS, Solution Architect

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox PS, Solution ArchitectFull-timeEmployee Type: RegularRegion: EMEA - Europe, Middle East and AfricaWork Persona: Flexible or RemoteCompany DescriptionIt all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.Join us to put AI to work for people. Job DescriptionAs a Principal Solutions Architect for Armis Centrix™ VIPR Pro, you are the ultimate technical authority and connective tissue between our customers, Technical Customer Success Managers (TCSMs), and internal Product and Engineering teams.Operating at the Expert/Principal level, you will not only resolve the most complex architectural challenges our enterprise customers face, but you will also systematically translate those field experiences into strategic product improvements. You will serve as the final escalation point for VIPR Pro deployments, guiding TCSMs through advanced risk prioritization models, custom integrations, and massive-scale asset environments.What You Will DoThe Product/Engineering Bridge: Act as the primary technical liaison between Customer Success and Product/Engineering. Translate advanced customer edge cases, feature gaps, and scale limitations into clearly defined, architecturally sound requirements for the Product roadmap.Highest-Tier Escalation Point: Serve as the ultimate technical backstop for Technical Client Managers (TCMs). Step into high-stakes customer calls to untangle complex deployment blockers, integration failures, and advanced configuration challenges within VIPR Pro.Advanced VIPR Architecture: Design and validate complex vulnerability prioritization models for our largest customers. Architect bespoke risk-scoring solutions that integrate threat intelligence, CVSS, EPSS, and unique business context using the VIPR platform.AQL & API Mastery: Write, optimize, and debug highly complex custom Armis Query Language (AQL) scripts. Troubleshoot and design advanced API and Webhook integrations between VIPR Pro and external ITSM/SOAR platforms (e.g., ServiceNow, Jira, Splunk).Field Enablement & Mentorship: Elevate the technical baseline of the entire Customer Success organization. Create advanced architectural blueprints, technical playbooks, and training sessions to empower TCMs to handle level 300/400 VIPR discussions independently.Customer Advocacy: Drive consensus across internal Engineering silos to ensure critical customer bugs and architectural friction points are prioritized and resolved swiftly.QualificationsExperience: 10+ years in enterprise security architecture, technical account management, or sales engineering, with expert-level, hands-on experience deploying and scaling Armis Centrix / VIPR Pro.Cross-Functional Leadership (IC5): Proven ability to influence Product Management and Engineering roadmaps without direct authority. You know how to build a technical business case for a feature request based on aggregated customer friction.Customer-Facing Excellence: Exceptional executive presence. You can de-escalate tense situations with a CISO while simultaneously whiteboarding a complex API integration with their lead architects.AQL & Integration Expertise: Deep proficiency in writing complex AQL statements and building/troubleshooting REST API data flows between Armis and third-party security ecosystems (Tenable, Qualys, Wiz, CrowdStrike).Mentorship: A track record of mentoring senior technical staff (TCMs,...