Digital Travel Experience Product Management, Vice President (Hybrid)

Citi is looking for an Digital Travel Experience Product Management, VP to lead the design and delivery of AI-driven strategies that transform how customers discover, book, and engage with Citi Travel. In this role, you will define the AI roadmap for the Citi Travel ecosystem — spanning personalization, search, and post-booking servicing — while overseeing the strategic management of key digital assets across Citi-owned channels. Working in close partnership with Digital and Technology teams, you will shape the future of a high-impact travel platform used by millions of Citi customers. ## Responsibilities * Lead the development and delivery of AI-centric strategies for the Citi Travel ecosystem, driving measurable growth in customer engagement and platform adoption. * Define and execute an AI roadmap that enhances personalization, search, and customer servicing while streamlining the efficiency of back-end processes. * Oversee end-to-end delivery of AI initiatives in partnership with Digital and Technology teams, maintaining alignment with business priorities and project timelines. * Manage digital assets for Citi Travel across all Citi-owned channels, conducting A/B tests and identifying new customer discovery and access points to meet strategic goals. * Analyze Adobe Analytics data to monitor click and conversion performance, translating insights into actionable improvements across the digital experience. * Evaluate SEO performance and site traffic metrics to continuously improve site visibility, engagement, and conversion outcomes. * Ensure all AI and digital capabilities meet enterprise standards for risk, compliance, and governance before deployment. * Translate complex AI and digital strategies into clear executive presentations and recommendations for cross-functional stakeholders. ## Required Qualifications & Skills * 6 to 10 years of experience in a relevant field spanning AI strategy, digital product management, or travel and financial services. * Bachelor's degree required. * Demonstrated ability to manage complex, cross-functional projects — coordinating diverse stakeholder groups to deliver against defined milestones and deadlines. * Strong organizational capabilities with the ability to manage multiple concurrent priorities, applying sound judgment and critical thinking under pressure. * Skilled communicator with the ability to present complex technical and strategic concepts clearly to a range of audiences, including senior leadership. * Proven ability to build and sustain productive partnerships across business, technology, and functional teams to achieve shared outcomes. * Detail-oriented approach to identifying gaps and opportunities within existing processes, informed by prior experience and business knowledge. ## Beneficial Skills & Qualifications * Functional knowledge of the credit card or travel industry, including familiarity with current market trends and competitive dynamics. * Experience working with Adobe Analytics or similar digital analytics platforms to inform strategy and optimize performance. * Forward-thinking approach to problem-solving, with the ability to operate independently and bring original thinking to complex challenges. ## What We Offer At Citi, you will have the opportunity to lead high-impact work at the intersection of AI and digital innovation, contributing to a travel platform that directly shapes the experience of millions of customers. This is a senior role with real strategic ownership, offering the autonomy and resources to drive meaningful change at scale. * Hybrid working model with 3 days in the office and 2 days working remotely, supporting flexibility and work-life balance. * Strategic ownership of a high-visibility AI and digital agenda, with direct influence over platform direction and customer outcomes. * Collaboration with expert Digital and Technology teams across a global organization, offering broad professional...