Application Support Analyst - 2nd Line

Skip to main content Application Support Analyst - 2nd Line hackajob Leeds, England, United Kingdom Application Support Analyst - 2nd Line hackajob Leeds, England, United Kingdom 3 weeks ago 39 applicants See who hackajob has hired for this role Report this job hackajob is collaborating with System C to connect them with exceptional professionals for this role.DescriptionJoin a collaborative team supporting technology that makes a real difference in local communities.We are looking for an Application Support Analyst to help deliver high-quality support for market-leading education and social care software used by local authorities. This is a hands-on, customer-facing role where you will solve complex technical issues and build strong relationships with clients.What You’ll Be DoingDeliver 2nd and 3rd line application support within a structured support teamInvestigate and resolve incidents using Jira and other diagnostic toolsAnalyse logs, SQL data, and system behaviour to identify root causesCollaborate with development, product, and third-party teams to resolve issuesReplicate defects and support bug identification and resolutionCommunicate clearly with customers, providing regular updatesTake ownership of customer issues and ensure delivery within agreed SLAsSupport both hosted and on-premise environmentsWhat We’re Looking ForStrong analytical and problem-solving skillsExperience with SQL Server and writing SQL or T-SQL queriesBackground in 2nd line application or software supportKnowledge of Microsoft Windows Server environmentsAbility to manage and prioritise workloads effectivelyStrong communication skills, written and verbalA collaborative mindset, with the confidence to work independentlyDesirable Experience3rd line support exposureJira or Confluence experienceExperience supporting external customers remotelyKnowledge of social care or education systemsWhy join us You will be part of a supportive, inclusive team that values ownership, collaboration, and continuous learning. The environment is fast-paced and evolving, offering opportunities to grow your technical expertise while making a meaningful impact.If you enjoy solving problems, working closely with customers, and taking pride in delivering high-quality outcomes, we would love to hear from you.Apply today to take the next step in your career. Show more Show less Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Software Development Referrals increase your chances of interviewing at hackajob by 2x See who you know Get notified when a new job is posted. Set alert Sign in to set job alerts for “Application Support Analyst” roles. Email or phone Password Show Forgot password? Sign in Sign in with Email or New to LinkedIn? Join now By clicking Continue to join or sign in, you agree to LinkedIn’s User Agreement, Privacy Policy, and Cookie Policy. ...