Renewals Operations Specialist

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Renewals Operations SpecialistFull-timeDepartment: Revenue OperationsWork Type: In-OfficeCompany DescriptionSectigo is the most innovative provider of certificate lifecycle management (CLM), delivering solutions that help the world’s largest brands simplify how digital trust is managed and scaled. Sectigo’s automated, cloud-native CLM platform issues and manages digital certificates across enterprise environments, enabling organizations to reduce complexity, accelerate time to value, and strengthen security across environments. Sectigo is one of the largest, longest-standing, and most reputable CAs with more than 700,000 customers, including 65% of the Fortune 500. Sectigo holds six combined active leadership seats in the CA/Browser Forum and ETSI and brings two decades of delivering unparalleled digital trust. Simplicity at Scale. How we show up with each other and our customers every day is just as important, and we win as #OneSectigo by living out our core values - Support, Excellence, Communication, Teamwork, Integrity, Growth and Openness. We are committed to investing in our diverse teams where everyone understands their role and how they support our strategic goals, we drive operational excellence through scale and efficiency, and we strive to delight our customers and become the market leader in our industry. If you aspire to join a driven team that holds each other accountable to meeting our lofty goals and you’d like to be part of our growth story in delivering a market leading user experience, we’d like to talk to you.Job DescriptionSectigo is building out a Center of Excellence (CoE) within Revenue Operations to scale operational execution. As a Renewals Operations Specialist, you would own the operational backbone of Sectigo's global renewal motion. Our Senior RevOps Manager, Anna Dubentcova, absorbed WW Renewals 45 days ago and is carrying significantly more workload than is sustainable. Your role is the highest priority hire in the CoE because of how urgent the operational relief is.This role is for someone who thrives on structured renewal operations, is comfortable with high volume opportunity management, and wants to be at the center of a critical revenue motion.Here are the core functions, responsibilities, and expectations for this role: Own renewal data research and opportunity creation in Salesforce: identifying upcoming renewals, validating customer data, and creating accurate renewal opportunitiesSupport the renewal process end to end: pipeline hygiene, data accuracy, opportunity progressionPrepare data for win rooms, wrap and roll execution, and renewal forecast prepMaintain Renewals SFDC hygiene: ownership accuracy, opportunity integrity, renewal stage managementSupport PAYGO and run out campaign executionPartner directly with Manager within and their renewals operating rhythm: attend renewal forecast calls as needed, prepare data packages, and respond to ad hoc renewal operations requestsContribute to the broader CoE through cross training and process improvementAs the role matures, take on broader renewal’s analytics: churn analysis, expansion identification, retention trend reportingMore information about this role:This is a full-time and in-office position, reporting to our Chennai office 5 days a week.This is an individual contributor role, reporting to our Manager, Deal Desk and Sales Strategy.The targeted compensation package for this role is between INR 7,00,000 and INR 8,00,000.QualificationsEducation:Bachelor’s degree or equivalent work experience is strongly preferred.Experience:2 to 5 years of experience in Sales Operations, Customer Success Operations, Renewals Operations, or similar roleHands-on experience with Salesforce: opportunity management, reporting, data hygieneUnderstanding of B2B renewal motions: renewal lifecycle, customer retention, expansion, and churnStrong attention to detail with the ability...