Account Manager

Skip to main content Account Manager hackajob London, England, United Kingdom Account Manager hackajob London, England, United Kingdom 2 weeks ago Be among the first 25 applicants See who hackajob has hired for this role Report this job hackajob is collaborating with Presidio to connect them with exceptional professionals for this role.Presidio, Where Teamwork and Innovation Shape the FutureAt Presidio, we're at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses - and their internal customers - to achieve more through innovation, automation, and intelligent insights.The RoleWe are seeking an experienced Account Manager to take ownership of day-to-day relationships with our key enterprise clients across wide range of business verticals, including finance , Oil and Gas , Retail and media. This client-facing role requires building strong customer relationships, identifying growth opportunities and ensuring customer satisfaction.The successful candidate will serve as the primary point of contact for assigned accounts, managing the full customer lifecycle from requirements gathering through to solution delivery, while proactively identifying new opportunities to expand our footprint within existing customer organisations.Responsibilities IncludeAccount Management & Business DevelopmentManage and develop relationships with a portfolio of key enterprise accountsServe as the primary point of contact for customers' day-to-day technology requirements and queriesDevelop new pipeline of opportunities across the portfolio of propositionsProactively identify and pursue upselling and cross-selling opportunities across our product portfolio (hardware, software, AV solutions, managed services, cloud)Conduct face-to-face client meetings to understand business needs, strengthen relationships, and present relevant solutionsBuild trusted advisor relationships with key stakeholders within customer organisationsMonitor customer satisfaction and address concerns to ensure long-term retention and account growthMaintain comprehensive understanding of customer business operations, technology infrastructure, and strategic objectivesIdentify triggers for additional business (technology refreshes, expansion plans, new projects)Work collaboratively with the business technical team on larger strategic deals and new business opportunitiesSolution Development & Technical ConsultationAssess customer requirements and recommend appropriate technology solutions from our portfolioMaintain current knowledge of IT trends, including cloud technologies, AV solutions, end-user computing, and managed servicesArticulate technical concepts and solution benefits to customers in a clear, business-focused mannerCollaborate with pre-sales and technical teams to develop tailored solutionsSales Support & Account CoordinationPrepare accurate quotations and proposals for customer requirementsManage deal registration processes with vendor partnersCoordinate project delivery with internal teams to ensure customer satisfactionStakeholder CollaborationSupport business in pursuing larger opportunities and strategic initiativesLiaise with internal departments (technical, projects, finance) to deliver excellent customer outcomesCommunicate customer feedback to relevant teams to drive service improvementsRepresent the company professionally in all customer...