Customer Engineer

Přeskočit na hlavní obsah Customer Engineer Resistant AI - Fraud Detection Hlavní město Praha, Česko Zažádat Customer Engineer Resistant AI - Fraud Detection Hlavní město Praha, Česko Před 6 dny 35 uchazečů Podívejte se, koho společnost Resistant AI - Fraud Detection zaměstnala na této pozici Zažádat Uložit Nahlásit tuto pracovní příležitost Napsat zprávu zadavateli pozice ze společnosti Resistant AI - Fraud Detection Marie Ťupková Marie Ťupková Senior People Specialist at Resistant AI Are you passionate about helping customers succeed with sophisticated technology? Do you enjoy solving complex technical challenges, working directly with customers, and becoming the trusted expert they rely on when things get difficult?Do you thrive at the intersection of technology, customer success, and problem solving? Are you the kind of person who enjoys understanding how things work, identifying opportunities for improvement, and helping customers get the most value from a platform?If so, we’d love to hear from you! 🙌About usWe are Resistant AI, a fast-moving startup where things happen quickly, and decisions are made just as fast. We believe in taking initiative – better to ask forgiveness than permission – but don't worry, we keep it organized and collaborative. If you love the thrill of building and iterating, you'll fit right in! 👌And what do we actually do?We protect the AI and automation systems of modern financial services from manipulation and attack. We do so by forensically analyzing everything from the documents submitted by customers to the ongoing behaviors they exhibit while using the service to uncover and prevent serial fraud, synthetic identities, account takeovers, money laundering and as yet unknown financial threats operating at scale.This is our founding team's second startup, and we recently closed our Series B investment round led by Google Ventures, Index Ventures and Credo Ventures.🔎 Who are we looking for?Someone who becomes a trusted technical advisor to our strategic customers – helping them deploy, integrate, and get real value out of Resistant AI's fraud prevention platform.You'll sit at the intersection of Customer Success, Product, Research, Engineering, and Support, solving hard technical problems and turning customer insight into product improvements.💪 What you'll be doing?Leading technical onboarding and deployment for new customersHelping customers successfully operationalize Resistant AI within their fraud prevention workflowsSupporting integrations, technical configuration, implementation planning, and solution optimizationActing as a trusted technical advisor throughout the customer lifecycleBuilding strong relationships with customer's technical, operational, and fraud teamsHelping customers maximize efficacy, performance, and business value from our solutionsConducting technical health reviews and identifying risks before they become customer issuesSupporting complex troubleshooting and escalation management activitiesPartnering with Operations to improve monitoring, observability, and proactive customer careWorking closely with Product, Research, and Engineering to ensure customer feedback influences future product developmentTranslating customer challenges into actionable product, operational, and technical...