Senior Manager - Sales Operations AMER

Senior Manager - Sales Operations AMERJob type: Full Time · Department: GTM Analytics · Work type: RemoteCanada Job detailsApplication formSr. Sales Operations ManagerAMER Region | Colombia | Full-TimeAbout the RoleWe are looking for a Sr. Sales Operations Manager based in Colombia to own and drive SalesOperations across the AMER region. In this role, you will serve as the strategic backbone of ourAMER sales organization, managing everything from pipeline reviews and forecasting toterritory planning, commission administration, and sales efficiency initiatives. You will partnerclosely with sales leadership and cross-functional teams to ensure operational excellence andscalable growth.Key ResponsibilitiesPipeline Management & Forecasting• Own the end-to-end pipeline review cadence for AMER, ensuring data hygiene, stageaccuracy, and timely progression of deals.• Drive weekly and monthly forecasting processes, partnering with sales leaders to deliveraccurate, data-driven revenue projections.• Develop and maintain dashboards and reports that provide real-time visibility intopipeline health and forecast accuracy.Commissions & Incentive Compensation• Administer and manage the AMER sales commission plans, including calculation,dispute resolution, and payout coordination with Finance.• Collaborate with leadership to design and refine incentive structures that drive desiredsales behaviors and outcomes.• Ensure accurate and timely commission statements and reporting for all AMER quota-carrying roles.Territory Planning & Account Assignment• Lead annual and mid-year territory planning exercises, balancing workload, marketopportunity, and strategic priorities.• Define and maintain account segmentation models and assignment rules to maximizecoverage and minimize conflicts.• Partner with sales leadership on go-to-market alignment and territory carve-outs for newproducts or segments.Sales Efficiency & Process Optimization• Identify operational bottlenecks and implement scalable process improvements acrossthe AMER sales organization.• Analyze sales productivity metrics (quota attainment, win rates, cycle times, ramp times)and recommend actions to improve performance.• Drive adoption of sales tools and technologies (CRM, CPQ, BI platforms) to streamlineworkflows and enhance rep productivity.Account Building & Strategic Support• Support account planning initiatives by providing data, insights, and operationalframeworks to sales teams.• Collaborate with Marketing and Customer Success to ensure alignment on account-based strategies and expansion plays.QualificationsRequired• 5–8 years of experience in Sales Operations, Revenue Operations, or a closely relatedfunction supporting B2B sales teams.• Proven track record managing end-to-end sales operations processes for the AMERregion or a similarly complex geography.• Strong proficiency in CRM platforms (Salesforce preferred) and business intelligencetools (Tableau, Looker, or similar).• Advanced analytical skills with the ability to translate data into actionable insights andstrategic recommendations.• Excellent proficiency in English (written and verbal) — this is a must, as you willcommunicate daily with stakeholders across the Americas.• Strong project management skills with the ability to manage multiple priorities in a fast-paced environment.• Experience with commission management tools (Xactly, CaptivateIQ, Spiff, or similar).Preferred• Experience working in a globally distributed team, especially supporting teams in NorthAmerica from a Latin American hub.• Familiarity with CPQ tools, sales engagement platforms, and data enrichment solutions.• Background in SaaS or technology industry sales operations.• Experience with advanced Excel / Google Sheets modeling and SQL for ad-hocanalysis.• Spanish proficiency is a plus but not required.What We Offer• A high-impact, strategic role with visibility across the AMER sales organization.• Opportunity to shape and scale sales operations processes from the...