Analyst, Customer Fulfillment (Mandarin Speaker)

Skip to main content Use of AI Fraud Notice English English 中文简体 Search Jobs Search Jobs Keyword Category Select one Administrative Engineering Finance and Accounting Human Resources Information Technology Internship Manufacturing Marketing Procurement Quality Assurance Research and Development Safety, Health and Environment Sales Supply Chain Country/Region Select one Argentina Brazil Canada Chile Colombia Egypt France Germany Hungary Indonesia Italy Japan Malaysia Mexico Netherlands Philippines Poland Portugal Romania Saudi Arabia South Africa Thailand Turkey Ukraine United Kingdom United States Vietnam State Select one Amazonas Arkansas Bangkok Bogota D.C. București Buenos Aires Cairo Governorate Can Tho England Gauteng Idaho Île-de-France Region Illinois Istanbul Jakarta Special Capital Region Kanagawa Kuala Lumpur Kyiv City Lisbon District Lombardy Lubusz Mazovia Mecca Region Metro Manila Mexico City New York North Holland North Rhine-Westphalia Ontario Santiago Metropolitan São Paulo Selangor Tennessee Utrecht Wisconsin City Select one Amsterdam Arese Bangkok Bình Dương Bogotá Boise Brantford Bucharest Cairo Cajamar Caxias Chicago Düsseldorf Fairland Frimley Gorzów Wielkopolski Istanbul Jakarta Jeddah Kuala Lumpur Makati City Manaus Mexico City Midrand Mijdrecht Nashville New York Petaling Jaya Racine Rogers Rosslyn Saint-Ouen-sur-Seine San Isidro Santiago Warsaw Yokohama Search Reset Match jobs to your skills Analyst, Customer Fulfillment (Mandarin Speaker) Makati City, Philippines Supply Chain Job ID: 32872 Apply Save Job Get Email Alerts SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers – such as Raid®, Glade®, Ziploc® and more, in virtually every country around the world. Together, we are creating a better future – for the planet, for future generations and for every SCJ team member. Join our winning team of Wave Makers and Go Getters and help us write the next chapter in the SCJ story.ABOUT THE ROLE:Reports to the Customer Fulfillment Associate Manager, and accurately and timely receives and processes customer orders for a portfolio of accounts and the resolution of internal and external customer queries.KEY RESPONSIBILITIES:Proactive order management and anticipating and solving issues relating to customer ordersLiaise with customer to coordinate delivery dates based on stock availability / prioritize destinations (during reception windows)Day to day liaison between LSP and local country (Sales, Logistics & Finance Departments)Escalation of stock allocation and customer service issues to Team LeaderManagement of customer inquiry resolution through development and implementation of action plans to eliminate the source problemIdentifies and implements process improvements and identifies efficiencies and best practicesConducts trade visits with sales representatives if required and visits local country as representative of SSC as necessaryCollaborates with E-commerce department to solve systems issuesDevelops and maintains customer service performance reporting systems to assist local country in efficient management of its businessREQUIRED EXPERIENCE YOU'LL BRING:College Degree or equivalent on the job experiencePrevious Customer Services experienceMust be a fluent English speaker and MandarinPREFERRED SKILLS/EXPERIENCE/COMPETENCIESSAP experience (desirable)Flexibility to address critical business needsBackground working in multi-cultural environment advantageJOB REQUIREMENTS:• Full-time employment; onsite work setup (M-F); remote work once a week is available after 3 months• Work Hours: 9:30AM to 6:30PM...