Contact Center Fresh Graduates

Skip to content IBM < Back to search results Contact Center Fresh Graduates Naga City, Camarines Sur, Philippines Administration & Technician Email X LinkedIn Apply now Introduction A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences. In this role, you'll work in one of our IBM Consulting FutureNow Centers, where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology. Your role and responsibilities Receives and handles incoming calls from employees, clients, and other agencies, in a timely and professional manner. ·       Identifies the nature of the inquiry or issue and provides accurate and appropriate solutions, guidance, or information to caller within established guidelines and procedures. ·       Provide support and direction to third party answering service, as needed. · Assist each market with a variety of internal inquiries including HR-related questions, IT support, policy clarification, benefits information, caregiver payroll inquiries and other general inquiries as needed. ·       Maintain accurate and detailed records of all calls, inquiries, and resolutions in the systems to ensure proper tracking and follow-up. ·       Collaborate with individuals to escalate and resolve complex or unresolved issues promptly, ensuring timely and satisfactory resolution. · Demonstrate empathy, patience, and professionalism in all interactions. ·       Coordinate urgent escalations and clinical inquiries based on client’s condition within each market. ·       Perform audits on calls and documentation to ensure quality assurance. ·       Respond to initial incident reports, asking detailed questions to identify root causes of the issues. ·       Upkeep the company's electronic health record system to ensure the provision of quality care and documentation of an accurate record of the company, client, and caregiver actions. · Comply with company policies, confidentiality guidelines, and state specific regulations while handling caller information and data. ·       Perform all other duties as required and assigned by supervisor. Required education Bachelor's Degree Required technical and professional expertise Fresh graduates AND experienced professionals are accepted. * If college undergraduate, 1-2yrs of relevant work experience in a call center is required.   * Excellent written and verbal communication and interpersonal skills.  * Knowledge in MS Office applications.  * Strong customer focus and adaptability to different personality types.  * Able to work in multi-shift environment, including holidays.  * Able to multi-task, set priorities and manage time effectively. PROFESSIONALISM  * Demonstrate initiative and responsibility for actions.  * Work independently while maintaining an effective team member mentality.  * Maintain a strong record for attendance and punctuality in arriving at work; attendance and punctuality are mandatory during training - no...