Customer Team Lead – National Coffee Accounts

Skip to main contentJobsDashboardProfileCurrent EmployeesJoin Talent NetworkEnglishSign InSettingsSingle PositionDrink in the PossibilitiesView All JobsHybridCustomer Team Lead – National Coffee Accounts Mississauga, Ontario, CanadaApply NowAdd to cartFind out how well you match with this jobUpload your resumeJob DescriptionJob ID2026-142318FunctionSalesLevelSr ManagerTypeFull-TimeHourly/SalariedSalariedJob Overview:This role is aligned to the Coffee Operating UnitCustomer Team Lead –National Coffee Accounts Mississauga, ON Hybrid (3+ days – per corporate policy)  Full-timeThe Customer Team Lead is accountable for total business ownership across Loblaws (LCL) and Canadian Tire (CTC), driving profitable growth, strategic partnership, and flawless execution. This individual will be required to live and coach our values, becoming a culture model for the rest of the team.This leader defines and delivers the retailer growth agenda, translating market, shopper, and retailer insights into clear, winning strategies and ensuring disciplined execution across the organization.Success requires the ability to operate at the intersection of strategy, finance, and execution, leading cross-functional teams, influencing senior stakeholders, and consistently delivering results in a complex retail environment while leveraging global scale.What You Will Own1. Enterprise Customer StrategyDefine and lead the end-to-end customer strategy, aligned to retailer priorities and generating long-term category valueBuild and execute Joint Business Plans (JBP) with clear growth ambition delivering mutual customer/KDP growthEstablish KDP as a strategic partner and category leader providing solutions to drive LCL and CTC market share2. Full P&L AccountabilityOwn and deliver Net Sales, Gross Profit, and Trade Investment performance Lead pricing, promotion, and investment strategy with a rigorous ROI mindsetAnticipate and manage risks across demand, supply, and financial performance3. Senior Stakeholder Influence & NegotiationBuild trusted, senior-level relationships at the retailer, ensuring a robust understanding of LCL/CTC priorities, market conditions and solutions-oriented mindsetLead complex, high-stakes negotiations that create mutual valueInfluence customer strategy by bringing forward insight-led, commercially grounded recommendations4. Cross-Functional LeadershipCollaborate with internal teams: RGM, Supply Chain, and CommercializationDrive accountability across teams to consistently deliver results5. Growth Architecture & InnovationIdentify and unlock new growth platforms (distribution, format, digital, innovation) Expand presence across banners, formats, and shopper occasions Build integrated plans that drive both category growth and share gain6. Team Leadership & Talent DevelopmentLead and develop a high-performing team of Key Account Managers with a strong culture aligned to the KDP and sales team valuesBuild capability, accountability, and succession pipelineCreate a culture of ownership, transparency, and performance Total Rewards:CAD $105,700 - $137,500 annually.Actual placement within the compensation range may vary depending on experience, skills, and other factors. Annual bonus based on performance and eligibility. Benefits, subject to eligibility: medical, dental, disability, life insurance, paid time off (including vacation and personal time), RRSP with company match, tuition reimbursement, employee and family assistance program, and coffee discount. Requirements:What Success Looks LikeConsistent delivery of profitable growth and share gainsElevated strategic partnership status with customers Strong execution across all commercial levers A high-performing, promotable team pipelineQualifications7–10+ years of CPG experience with national or key account leadershipProven success managing large, complex retailers in Canada (Loblaws, Walmart, Canadian Tire, or equivalent), Loblaws experience considered an assetStrong track record of P&L...