Customer Service Executive

Fly more, save more! Earn Sasta Cash on every flight booking. Redeem only on the app. Get app Flights Buses Holiday Packages Umrah Packages Visas Sign In Flights Buses Holiday packages Azerbaijan Packages Thailand Packages Singapore Packages Malaysia Packages Dubai Packages Turkey Packages Indonesia Packages Maldives Packages Malaysia & Singapore Combo Packages Pakistan Packages Visas Umrah Packages Login / Signup Search Bookings FAQs Our Branches Call 24/7 +92 21-111-172-782 Chat on WhatsApp Keep up with us on Welcome, You are about to start your application process for Hiring for at Sastaticket.pk Apply now Customer Service Executive Sastaticket.pk is a leading Online Travel Agency (OTA) and tech company serving millions of users. We are building a trusted digital travel platform that simplifies how people search and book travel.We are hiring Customer Service Executives who are passionate about delivering exceptional customer experiences and helping travelers plan smooth and memorable journeys.This role is designed for individuals who thrive in a fast-paced, dynamic, and continuously evolving environment, where adaptability, positivity, ownership, and performance excellence are key to success.Important RequirementThis position is strictly for the Evening Shift. Only candidates who are comfortable and available to work evening shifts should apply.About the RoleYou will be responsible for supporting customers throughout their travel journey. This includes providing accurate travel information, assisting with bookings, handling modifications, and resolving post-booking queries.We offer opportunities across junior to mid-level positions, based on education, experience and capability. Key Responsibilities Handle incoming customer calls in a professional, courteous, and timely manner while ensuring a positive customer experience at every interaction Understand customer needs and provide accurate information regarding travel options, bookings, policies, and available services Guide customers step-by-step through the entire booking journey, ensuring clarity and ease of process Manage end-to-end booking activities including new reservations, modifications, cancellations, refunds, and rebookings while ensuring all system updates are accurately recorded Troubleshoot customer issues effectively and provide timely resolutions while maintaining ownership of each case until closure Handle escalated or complex customer queries (as per experience level) with patience, confidence, and strong problem-solving skills Demonstrate empathy and active listening when dealing with customer complaints, ensuring concerns are acknowledged and resolved appropriately Identify customer preferences and recommend suitable travel options, upgrades, or alternatives to enhance their experience Proactively follow up with customers to ensure pending issues are resolved and satisfaction is achieved Maintain high service quality standards while working toward first-contact resolution and efficiency targets Stay updated on company policies, product changes, pricing updates, and system enhancements to ensure accurate customer guidance Maintain proper documentation of all customer interactions in CRM/tools with attention to detail and compliance requirements Collaborate with team members, supervisors, and other departments to ensure smooth resolution of customer issues Support continuous improvement initiatives by sharing feedback on recurring customer issues, process gaps, and improvement opportunities Ensure adherence to all internal processes, quality standards, and compliance guidelines while delivering customer service Training & Development We provide 1 month of structured training upon joining to ensure you are fully equipped with...