Manager, Benefits Operations

Working with Us Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us. Position Summary The Manager, Benefits Operations is a key member of People Services, responsible for the effective execution and administration of Bristol-Myers Squibb's (BMS) benefits and retirement programs across markets. This role plays a central role in managing and coordinating the administration of all company-sponsored health and welfare benefits and wellness programs for EMEA. It provides Tier 2 support and works collaboratively with internal People Services teams — including Payroll, Communications, HR Business Partners and Workforce Administration — as well as external partners such as benefit administrators, insurance carriers, vendors, and brokers. This role requires a high degree of independence, strong problem-solving skills, and the ability to drive process improvements and lead project teams when needed while being agile. Key Responsibilities * Oversee end-to-end operations of benefits programmes, including medical, pensions, dental, vision, life insurance, disability, wellness programs and all other ancillary plans, ensuring efficiency and a positive customer experience as the second level of expertise. * Serve as a senior subject matter expert and consultant for others on the team and throughout People Services on all benefit operations activities. * Partner with Benefit Strategists and product design to determine feasibility of proposed benefit additions or modifications; participate in implementation meetings providing SME knowledge for operationalisation of plans and processes. * Implement operational changes; identify opportunities for process automation to reduce manual tasks and create streamlined, efficient processes. * Oversee and monitor benefit-related activities: eligibility, enrolments, status changes, terminations, claims, provider portal updates, and payment processes. * Manage renewals, enrolment windows, and annual activity calendars — including Annual Enrollment planning and execution — in partnership with internal and external stakeholders; analyze enrollment data to identify trends and opportunities for improvement. * Find trends coming from employee feedback and experiences and identify the right solutions to meet business needs; monitor and analyze employee benefits utilization, costs and trends to identify opportunities for cost-saving, optimization and program improvements. * Interpret, communicate, and document benefit plan provisions and processes contributing to continuous enhancement of workflows; review and make timely updates to employee reference materials and Knowledge Articles and work instructions in the internal data base and benefits system. * Act as an escalation point for complex benefit issues, providing solutions and guidance; utilize ServiceNow to research and resolve Tier 2 benefit cases. * Create and set controls over benefit utilizations and payments; prepare financial reports, create and manage purchase orders, and process, audit and reconcile invoicing for carriers and vendors. * Specify and implement system changes, conduct testing, and train team...