Skills Delivery Leader

## Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFuture ## About this Role We are seeking an experienced learning and capability development professional to lead the strategic design, delivery and expansion of VOIS’s learning ecosystem across leadership, behavioural and functional capability domains. This role partners closely with senior business stakeholders to identify future capability needs, develop impactful learning strategies and deliver high-quality learning solutions that support organisational performance and transformation. The successful candidate will oversee learning delivery operations, manage training partnerships, drive financial performance of the training service, and foster a culture of continuous learning across global markets. ## What you’ll do * Lead end-to-end learning delivery excellence across leadership, behavioural and functional learning programmes, ensuring consistent quality, scalability and measurable business impact. * Drive Train-the-Trainer initiatives to build internal facilitation capability, establish delivery standards and enable the effective deployment of learning solutions across regions. * Own the financial performance of the Skills Delivery Service, including revenue realisation, cost optimisation, resource utilisation and identification of growth opportunities. * Deliver world-class learner experiences through effective content governance, innovative delivery approaches, facilitator excellence and continuous feedback integration. * Build and maintain trusted relationships with business leaders and market stakeholders to understand evolving capability requirements and co-create strategic learning solutions. * Lead the delivery of customised leadership development programmes and scaled agile learning initiatives aligned to business priorities and capability outcomes. * Design and implement behavioural learning solutions using recognised frameworks and methodologies to enhance individual and organisational effectiveness. * Partner with stakeholders to diagnose capability gaps, develop learning roadmaps and support organisational transformation initiatives. * Leverage emerging trends, including artificial intelligence and digital learning technologies, to enhance learning effectiveness and learner engagement. * Monitor programme outcomes and apply robust evaluation methodologies to measure impact, drive continuous improvement and maximise business value. ## Who you are * Extensive experience in Learning & Development and HR Services within complex global organisations, typically gained over 12-20 years. * Proven track record of designing, delivering and scaling leadership, behavioural and functional learning programmes across multiple geographies. * Strong expertise in facilitation, training delivery and capability-building initiatives, including Train-the-Trainer programmes. * Demonstrated success in business partnering, consulting or advisory roles, translating...