Director, Account Management, SME & Growth

About Airwallex

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 250,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 2,300 of the brightest and most innovative people in tech across 27 offices around the globe. Valued at US$11 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.

 

Attributes We Value

We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor.

You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next.

 

工作职责：

领导客户管理团队，系统化承接由商务拓展及直销团队引入的行业客户资源，实现规模化客户运营与高效落地。

基于公司战略与业务发展目标，制定针对细分客户群体的维护、续约及交叉销售策略，推动客户全生命周期价值最大化。

统筹团队工作节奏，合理拆解目标与执行路径，设定清晰的工作计划与里程碑，持续追踪并达成预期业绩成果；指导团队保障客户群平稳交易，深入挖掘客户潜在需求，拓展服务品类，为长期客户价值增长与平台交易量、收入提升提供有力支撑，助力公司整体业务战略落地。

深刻洞察进出口电商、数字媒体、游戏、在线教育、B2B外贸、国际物流等行业客户在跨境资金收付、汇兑及外汇风险管理等方面的核心挑战，系统收集行业产品需求，与内部产品团队及相关部门高效协同，共同完善行业化综合解决方案，持续优化客户体验，强化客户粘性与忠诚度。

保持对行业动态、政策走向及市场趋势的高度敏锐，主动收集前沿信息，及时输出反馈与可行性建议，推动业务模式的持续迭代与创新发展。

任职要求：

全日制大学本科及以上学历；

具备10年以上相关领域工作经验，拥有成熟的销售或客户运营团队管理经验；具有银行、跨境支付、外汇或跨境电商行业背景者优先；

具备极强的自我驱动力与结果导向意识，勇于为最终业绩负责；

拥有卓越的领导力与团队协作精神，以人为本，注重团队长期成长与人才发展；

具备优异的策略规划与客户沟通能力，擅长通过数据分析客户行为、洞察共性痛点，在客户群体中建立深度信任与长期战略合作关系；

具备快速学习能力与出色的沟通表达技巧，思维敏捷，应变能力强，能承受较高强度的工作压力；

具有敏锐的市场洞察力与系统分析能力，能够前瞻性识别并引领市场变化趋势，驱动业务持续增长。

Applicant Safety Policy: Fraud and Third-Party Recruiters

To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.

Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.