Lifecycle Sales Account Manager

Who are we:
 

Heidelberg USA is a reliable and highly innovative partner to the printing industry. Our brand has been synonymous with quality and future viability for more than 170 years. This means that we are a company with a long tradition, but at the same time we help define the future trends in our industry thanks to state-of-the-art technologies and innovative business ideas. We are dedicated to our equipment, our technology, our associates, and our customers. Come join the team!  

Are you looking for a challenge? That's what we offer!

LSAM, Lifecycle Sales Account Manager

What we are looking for:

The Lifecycle Sales Account Manager is responsible for achieving territory sales quota, ensuring customer satisfaction, building market awareness, identifying, and building new business.  Working cross-functionally within Heidelberg to ensure the success of the product line and customer satisfaction.  This includes our Account Management team, Sales Specialist team, product management group, marketing, parts, service, and operations teams.

Customer Service is the cornerstone of our business, and the Lifecycle Sales Account Manager is expected to deliver personalized, consistent, competent, and proactive sales support; the Sales Lifecycle Sales Account Manager must always exhibit professionalism.

Location: Florida

Pay range: $125,000 to $175,000

Ideal candidate will have technical skills in offset print production, background in print related consumables sales, or print industry capital equipment sales experience.

What you will do:

Details:

• Design and implement sales strategies to ensure the company meets its revenue objectives by growing new and existing accounts. This position is accountable for achieving the sales targets for its products through a combination of direct sales and working cooperatively with the Lifecycle Leadership team, Heidelberg’s Sales Account Managers, Consumable Customer Service Representative staff, Logistics, and other departmental staff. Using insight and consultative selling techniques to teach customers about their industry and offer unique perspectives on their business, which link back to Heidelberg solutions.  You will be expected to disrupt customers’ thinking and build consensus within diverse stakeholders for Heidelberg solutions.
• Job responsibilities include selling the full range of Lifecycle products and solutions to new and existing customers within the assigned territory while also keeping customers up to date on the latest product offerings.
• This position requires a strong understanding of print and finishing production processes (conventional, UV, and digital), print quality, color management, and workflow.
• Proficient in developing and presenting proposals, quotations, ROI and cost analysis to customers, presenting in demonstrations, and closing both transactional and contractual sales. 
• Job responsibilities also include providing technical product support and tactical pricing and sales support to customers and the Lifecycle Sales Manager.
• Identify opportunities for Prepress, Press, Postpress and Parts & Service.  Look for opportunities to leverage consumable bundle programs to help the purchase of Heidelberg equipment, technology solutions, or repair.
• Maintain company CRM system reporting all customer activity, opportunities, accurate forecasting, and competitive install base.  Meet minimum assigned call activity guidelines using all multichannel processes including but not limited to face-to-face, Phone, email, direct mail, and text.
• Build relationships between the USA sales team, product management team, marketing, operations, service department, business development and competitive analysis. Monitor customers after purchase, facilitate customer issue escalations, when necessary, with Heidelberg’s Application Support Team.
• Actively promote Lifecycle Solutions in the assigned territory through social media, participating in industry events and supporting customer events and shows.  

What you need:

• Print industry background is required
• Associate degree required, Bachelor’s (preferred) or equivalent – Preferred but not required.
• Minimum 5 years’ experience related to role
• Ability to travel about 50-60% of the time depending on customer site and needs
• Intermediate personal computer skills including Word, Excel, Outlook, and CRM
• Strong analytical skills
• Effective written and verbal communication skills with the ability to interact with all levels inside and outside of the organization
• Ability to analyze complex situations and arrive to sound conclusions
• Sales presentation and proven sales techniques

The Perks:

• Medical, dental, and vision coverage eligibility from day 1
• Short- and long-term disability coverage offered
• 401 (K) plan with employer match
• Life insurance coverage offered
• Vacation, Sick and Personal Time Off offered
• 10 company holidays
• 4 floating holidays
• Company cell phone, laptop, and car provided
• Bonus/Commission
• Career advancement opportunities
• Learning and training
• Collaborative work environment
• Endless opportunities

ADA:  Heidelberg will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

OSHA:  Heidelberg provides a workplace free from serious recognized hazards and complies with standards, rules and regulations issued under the OSH Act. Heidelberg examines workplace conditions to make sure they conform to applicable OSHA standards. Heidelberg ensures employees have and use safe tools and equipment; and properly maintain such equipment.

EEO/AA Statement:  Heidelberg is committed to the principle of equal employment opportunity for all employees and applicants for employment, and to providing employees with a work environment free of discrimination and harassment.  All employment decisions at Heidelberg are based on business needs, job requirements and individual qualifications, without regard to race, creed, color, religion or belief, national, social or ethnic origin, citizenship status, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic  partnership status, past or present military service, protected veteran, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.  Heidelberg will not tolerate discrimination or harassment based on any of these characteristics.

Pay Transparency Nondiscrimination Provision: Heidelberg will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Good to know: Rarely are there candidates who fulfill all requirements 100%. Even if you don't fulfill all requirements, we look forward to receiving your application in any case.