Prin Customer Success Account Manager

Prin Customer Success Account Manager | Microsoft Careers Skip to main content Microsoft Careers Careers Careers Search Search jobs Sign in Single PositionView All JobsPrin Customer Success Account ManagerSingapore, Singapore, SingaporeApply nowAdd to cartFind out how well you match with this jobUpload your resumeJob descriptionCompany and benefitsJob number200042872Date postedJul 20, 2026Work site3 days / week in-officeTravelLess than 25%ProfessionCustomer SuccessDisciplineCustomer Success Account MgmtRole typeIndividual ContributorEmployment typeFull-TimeOverviewA Principal CSAM is a senior customer success leader responsible for driving strategic customer outcomes, accelerating cloud and AI adoption, and ensuring long-term customer health and value realization across enterprise accounts. The role acts as the trusted advisor to senior customer stakeholders while orchestrating Microsoft’s full capabilities to deliver measurable business impact.ResponsibilitiesStrategic Customer Leadership: Own the end-to-end customer success strategy, aligning Microsoft solutions to customer business priorities and driving executive engagement and trust.Customer Health & Value Realization: Lead customer health, security, resiliency, and operational excellence while proactively preventing risks and managing critical situations.Consumption & Growth: Drive Azure and AI consumption growth by identifying expansion opportunities, accelerating adoption, and ensuring delivery of committed outcomes. Orchestration & Delivery Excellence: Orchestrate cross-functional teams (CSA, partners, delivery, sales) to execute high-quality, outcome-driven engagements and Customer Success Plans. Trusted Advisory & AI Leadership: Act as a strategic advisor on digital transformation and AI, guiding customers through adoption journeys and aligning technology to business value. Business Ownership & Influence: Operate with strong business accountability—balancing customer success, consumption targets, and long-term partnership growth. Role CharacteristicsOperates at executive level with customers and Microsoft leadershipDrives complex, multi-workload, multi-country engagementsBalances strategy, operations, and delivery oversightActs as a multiplier for team impact and customer success outcomesQualificationsExperience & Leadership:Extensive experience in enterprise customer success, account management, or consulting roles, with proven ability to engage and influence C-level stakeholders and lead complex, strategic accounts.Customer Success & Business Acumen:Strong track record of driving customer outcomes, consumption growth, and long-term partnerships, with the ability to translate business priorities into actionable technology strategies.Technical Depth & AI Fluency:Solid understanding of cloud platforms (Azure), data, security, and AI/Copilot solutions, with the ability to lead architectural conversations alongside technical teams and guide adoption strategies.Orchestration & Program Management:Demonstrated ability to orchestrate cross-functional teams (CSA, partners, support, sales) and manage end-to-end delivery of large-scale, multi-workload programs.Customer Health & Risk Management:Experience driving customer health, resiliency, and security outcomes, including proactive risk mitigation and crisis/incident management.Execution Excellence:Strong operational discipline with the ability to drive execution against consumption targets, customer success plans, and measurable KPIs. Collaboration & Influence:Proven ability to work across ‘One Microsoft’, influencing stakeholders across sales, engineering, and partners to deliver unified customer outcomes. Growth Mindset & Continuous Learning:Commitment to continuous improvement, skilling in emerging technologies (AI, Copilot), and modeling Microsoft’s culture of accountability, collaboration, and customer...