Mainframe Level Two Operator (OPC/TWS Scheduling/IBM Z Mainframe/z/OS/OS/390 Operations) – Director - Infrastructure Production Management & Reliability Engineering

### Profile Description ### We’re seeking someone to join our Enterprise Technology Team as a Mainframe Level Two Operator in Enterprise Z (EZ) to work in the Command Center of a large, 24X7 multinational bank holding company where mainframe availability is mission critical. The role requires the judicious exercise of privileged Mainframe access and rigorous adherence to security and operational policies. ### ### In the Technology division, we leverage innovation to build the connections and capabilities that power our Firm, enabling our clients and colleagues to redefine markets and shape the future of our communities. ## ### This is Director position that maintains the stability and reliability of the organization's infrastructure systems, ensuring optimal performance and availability to support business operations. ### ### Since 1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world. ### ### ### What you’ll do in the role: * ### Infrastructure monitoring of multi-platform and multi-lpar environment * ### Batch monitoring for multi-platform environment running on multiple scheduling applications. * ### Escalate infrastructure alerts – prod, non-prod, shadow and infra environments. * ### Escalate batch alerts – abends, late starting and long running batch jobs. * ### Critical SLA monitoring for multiple platforms * ### Batch SLA reporting for multiple platforms. * ### Email monitoring and coordination. * ### Teams monitoring and coordination. * ### Mainframe shutdown and startup – IPL’s – automation * ### Planning and execution of weekly maintenance scripts * ### Plan and execute scheduled event runbooks. * ### Monitor and execute Service Now requests for infrastructure and batch on multiple platforms. ### ### ### What you’ll bring to the role: * ### At least 4+ years' relevant experience would generally be expected to find the skills required for this role. * ### Strong experience and knowledge of industry standard command line interface tools and hardware consoles. * ### Operational knowledge of Mainframe z/OS, TSO commands, Console, JCL, Batch Execution and Monitoring. * ### Complete familiarity with the IBM Master Console interface. * ### Experience with Sysview, Netmaster and OPS/MVS. * ### Have strong familiarity with Job Entry Subsystem (JES) commands on the mainframe. * ### Perform scheduled and unscheduled system shutdown and startup (IPL) utilizing the Hardware Management Console (HMC); perform environmental verifications after IPL is complete. * ### Perform and verify system configuration changes as specified during weekend maintenance /shutdown periods. * ### Perform POR (Power on Reset) via the Hardware Master Console. * ### Identify issues (e.g. spool issues) using commercially available monitoring tools (e.g. Sysview, Netmaster) and resolve using JES commands. * ### Familiarity with controlling system tasks via with IBM System Automation or CA Ops MVS. * ### Must have strong expertise in Tivoli Workload Scheduler 9.3 (or above) in an end-to-end environment and experience with event-based scheduling. * ### Experience using CA-11 (CA Workload Automation Restart Option for z/OS Schedulers) ### ### General Skills Required: * ### Strong attention to detail. * ### Strong English written and verbal skills (able to communicate to customers and stakeholders). * ### Ability to digest security, cybersecurity, and policy training documents. * ### Familiarity with Service-Now ticketing software. * ### Experience with Microsoft Teams and Zoom. * ### Familiarity with Windows interface and toolsets. * ### Experience with MS Excel, MS Word, and MS Outlook skills. * ### Ability to create and improve technical procedural documentation. * ### Knowledge and experience with high-availability environments a...