Customer Service Supervisor

Single PositionView All JobsCustomer Service SupervisorEl Paso, Texas, USA, 79912 No longer accepting applications.Job Req ID68467Work TypeOnsiteDepartmentSupply Chain ManagementHiring ProgramNot SpecifiedRelocation AssistanceNoEaton’s ES AMER ARS division is currently seeking a Customer Service Supervisor. This role will take place at our facility in El Paso, TX.As the Customer Service Supervisor you are responsible for leading the customer service team to ensure excellent customer experience through effective order management, shipment coordination and proactive communication. This role supervises customer service representatives responsible for processing customer orders, scheduling and booking shipments, managing delivery commitments, and serving as the primary interface between customers and internal operations.    The expected annual salary range for this role is $86000 - $126000 a year. This position is also eligible for a variable incentive program.Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations. What you’ll do: Lead, coach and develop a team of customer service representatives.Establish clear individual objectives, KPI's and development plans.Foster a customer-centric proactive and accountable culture.Ensure proper workload balancing across the customer service team.Collaborate daily with: Master Production Scheduling, Warehouse, Procurement, Sales, Quality among other departments.Align shipment priorities with production capacity.Coordinate recovery actions and plans if needed.Support execution of customer allocation strategies during supply constraints.Ensure compliance with customer shipping requirements and agreements.Maintain accurate shipping records and documentation.Ensure adherence to trade compliance, export regulations and company policies.Support internal and external audits related to customer service processes.    Qualifications: Required (Basic) Qualifications:    Bachelor’s Degree in Engineering, Supply Chain, Business, or a related field from an accredited institution.At least 3 years of experience in customer service, supply chain, materials, and/or planning within a manufacturing environment.No relocation benefit is offered for this position. Only candidates within a 50-mile radius of El Paso, TX will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation. Eaton will not consider applicants for employment, immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H-1B cap registration, O-1, E-3, TN status, I-485 job portability, etc.Preferred Qualifications:At least 1 year of experience working in an ETO (engineered to order) manufacturing environment.At least 1 year of experience working with data centers (Meta, Microsoft, QTS, etc.)APICS CPIM certificationSkills: Demand AnalysisCustomer ServiceShipping Procedures and ProcessesCarrier CommunicationInteraction with Sales and FinanceSoft skills:   Strong leadershipEmotional intelligenceEffective communicationTeamwork mindset#LI-HA1All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.Eaton believes in second chance employment. Qualified applicants with arrest or conviction...