Incident Management Engineer (VOIS)

Skip to main contentCareersDashboardProfileEnglishJoin Talent NetworkSign InSingle PositionIf we can connect, we can create a better future. Join us.View All JobsHybridIncident Management Engineer (VOIS)Cairo, Egypt This role is no longer accepting applicationsRequisition ID286272Date posted07/12/2026Who we are VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation. As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. #VOIS #BeUnrivalled #CreateTheFutureAbout this Role We are seeking a technically capable and customer-focused individual to resolve standard and complex technical issues related to Vodafone Germany fixed products, including Internet, MPLS, VOIP, and cloud solutions, within a fast-paced and customer-critical environment. This role offers an opportunity to work closely with enterprise customers and internal teams while ensuring service excellence through adherence to SLAs and KPIs.What you’ll do Perform fault troubleshooting, identification, and resolution for Vodafone Germany enterprise customersResolve incidents within agreed Service Level Agreements (SLAs) and meet defined Key Performance Indicators (KPIs)Collaborate with internal competence teams, carriers, and third-party partners to ensure timely ticket resolutionOperate within a 24/7 shift rota, including weekends and public holidaysWho you are Up to 2 years of experience in troubleshooting and network operations within IP-based complex solutionsFoundational knowledge of IP and voice technologies, including routing, switching, and IP services (e.g., DNS, DHCP)Understanding of Vodafone fixed, mobile, and convergence products is advantageousStrong customer orientation and effective communication skillsFluent German language proficiency (minimum C1 level, written and spoken)Sound analytical and problem-solving approachNot a perfect fit? Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.What's in it for you Opportunity to work in a dynamic, customer-critical technical environmentExposure to enterprise-level network solutions including Internet, MPLS, VOIP, and cloud servicesCollaboration with cross-functional and international teamsStructured shift environment offering varied operational experienceCareer growth within a global organisation focused on technology and transformationWhat skills you will learn Advanced incident management and troubleshooting in enterprise telecom environmentsPractical application of IP networking and voice technologiesStakeholder communication across technical and non-technical teamsSLA and KPI-driven service delivery practicesCross-team collaboration and escalation management in complex environmentsVOIS Equal Opportunity Employer Commitment Vodafone recognises and...