Software Upgrade Coordinator

Skip to main content Software Upgrade Coordinator hackajob Brentwood, England, United Kingdom Apply Join or sign in to find your next job Join to apply for the Software Upgrade Coordinator role at hackajob Email or phone Password Show Forgot password? Sign in Sign in with Email or New to LinkedIn? Join now By clicking Continue to join or sign in, you agree to LinkedIn’s User Agreement, Privacy Policy, and Cookie Policy. Software Upgrade Coordinator hackajob Brentwood, England, United Kingdom 2 weeks ago Be among the first 25 applicants See who hackajob has hired for this role Apply Join or sign in to find your next job Join to apply for the Software Upgrade Coordinator role at hackajob Email or phone Password Show Forgot password? Sign in Sign in with Email or New to LinkedIn? Join now By clicking Continue to join or sign in, you agree to LinkedIn’s User Agreement, Privacy Policy, and Cookie Policy. Save Report this job hackajob is collaborating with System C to connect them with exceptional professionals for this role.DescriptionAre you a highly organised coordinator who thrives in a fast-moving environment and enjoys working closely with customers and technical teams? Join System C and play a key role in delivering smooth, well-planned software upgrades that bring real value to our users.About the role As a Software Upgrade Coordinator, you will support the scheduling, communication, and delivery of software upgrades across our customer base with an emphasis on our ambient listening AI products. You will work with colleagues across Product, Engineering, Customer Success and Implementation to ensure upgrades are delivered on time and with minimal disruption. This is a varied and people-focused role where ownership, collaboration and attention to detail really matter.What You Will Be DoingCoordinate upgrade schedules in line with product release cyclesCommunicate plans clearly to customersWork with internal teams to align resources for UAT and trainingSupport customers during upgrade activity, including occasional evening or weekend coordinationCollect and track feedback during User Acceptance TestingHelp resolve issues and remove blockers quicklyMaintain accurate documentation, reports and deployment materialsIdentify ways to improve how upgrades are managed and deliveredTravelling to client site to understand how products are adoptedWhat We Are Looking ForExperience in a coordination or project support role, ideally within IT or softwareUnderstanding of software lifecycles or release managementA strong interest or exposure to AI productsStrong communication skills and confidence working with customersExcellent organisation and ability to manage multiple prioritiesA proactive, solutions-focused mindset with strong attention to detailA...