Staff Technical Account Manager

Skip to main content Staff Technical Account Manager ThoughtSpot Mountain View, CA Apply Staff Technical Account Manager ThoughtSpot Mountain View, CA 3 weeks ago 59 applicants See who ThoughtSpot has hired for this role Apply Save Report this job ThoughtSpot provided pay range This range is provided by ThoughtSpot. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $148.00/yr - $212.00/yr Direct message the job poster from ThoughtSpot Vaishnavi Gudimani Vaishnavi Gudimani Talent Spotter at ThoughtSpot. Technical Account Manager (TAM)About ThoughtSpotThoughtSpot is an AI-Powered Analytics company. Our mission is to create a more fact-driven world by building technology that makes it easy for anyone to get answers from data—in seconds, using natural language. Thousands of enterprise customers including Walmart, T-Mobile, and Snowflake trust ThoughtSpot to power data-driven decisions at scale.Our SRE organization is the operational backbone that ensures customers realize continuous, reliable value from the ThoughtSpot platform. As we grow our Enterprise and Strategic account base, we are creating the Technical Account Manager (TAM) role—a new, high-impact function sitting at the intersection of reliability engineering, customer success, and technical strategy.Role Overview:As a Technical Account Manager at ThoughtSpot, you will be the dedicated technical partner for our most strategic enterprise accounts. You own the technical health, operational continuity, and long-term success of your assigned customer portfolio.The TAM bridges the gap between reactive support and proactive partnership. You will deeply understand each customer’s technical environment, business goals, and usage patterns—then translate that knowledge into action: accelerating issue resolution, de-risking complex deployments, guiding architecture decisions, and influencing ThoughtSpot’s roadmap based on real customer needs.This is not a traditional account management role. Success here requires genuine hands-on technical depth in cloud infrastructure, SaaS operations, and data analytics platforms—combined with the executive presence to navigate strategic conversations at the CTO/VP level.What you'll do:1. Proactive Technical PartnershipServe as the primary technical point of contact for assigned Strategic and Enterprise accounts, building trusted advisor relationships with customer technical stakeholders (Architects, IT Leads, Data Engineers, VP/CxO).Develop deep knowledge of each customer’s ThoughtSpot deployment—architecture, integrations, usage patterns, business workflows, and SLAs.Conduct regular proactive Technical Health Reviews, identifying risks, optimization opportunities, and gaps before they become incidents.Own and maintain comprehensive account technical plans covering current-state architecture, roadmap alignment, risk registry, and success milestones.2. Incident & Escalation ManagementAct as the internal escalation owner and customer-facing technical lead for P1/P2 incidents on your accounts—orchestrating SRE, Engineering, and Product resources through to resolution.Provide timely, clear, and accurate status updates directly...