Care Coordination Rep I

Skip to main content Care Coordination Rep I Back to Search Apply Now Job Details Career area Position Type Location Corporate-CO, Miami, FL 33166, United States Job ID 11904 Share Facebook X LinkedIn Email Apply Corporate-CO, Miami, Florida, 33166, United States SUMMARY The Care coordination Representative I is responsible for coordinating patient’s appointment with their physicians.ESSENTIAL DUTIES AND RESPONSIBILITIESSchedules and cancels physician, diagnostic tests, therapy, invasive procedures, surgeries, internal and external appointments. Records time and date of physician appointments in computer system. Calls patient if there are any changes in the appointment schedule.Use work queues to schedule all types of appointments. Coordinates transportation services if needed, including confirmation. Contacts patients to advise them of upcoming appointments and changes.Records patient communications, including resolution or actions taken.Receives calls and or transfers callers to appropriate party following established conferencing procedures.Whenever possible, resolves questions directly so that patient receives prompt satisfaction.Works timely with providers and insurance to provide appropriate appointment date to our patientsProvides excellent service to our callers that consistently exceeds expectations.Shows genuine concern for the caller’s needs and problems; maintains open channels of communication for feedback, compliments, and complaints; provides a level of comfort to the caller in showing them that they are dealing with a well-trained professional.Takes messages for all center physicians and external providersPerforms a variety of clerical tasks.Complies with Leon Medical Centers policies and procedures and maintains confidentiality of patient in accordance with state and federal laws.Receives and screens any customer inquiries and complaints in a professional, courteous, and caring manner.Follows department policies and procedures. Apply Join our Talent Network We’re always looking for great people to provide the best possible care to our Leon Medical Center patients. With such a diverse range of jobs and professional challenges, LEON is a place where your passion and the desire to achieve really can transform lives. If you don’t see an active job posting in the area of your expertise, we warmly invite you to join our Talent Community. Join Now