Founding Customer Success

Skip to main content Founding Customer Success Warrant Raleigh-Durham-Chapel Hill Area Founding Customer Success Warrant Raleigh-Durham-Chapel Hill Area 2 weeks ago Be among the first 25 applicants See who Warrant has hired for this role No longer accepting applications Report this job Customer Success / Sales DevelopmentDurham, NC // In-office 5 days/week // Up to 25% travel$50,000-$75,000 base + equityThis job is for future founders.Not people who like the idea of founding something someday. People who are already halfway out the door to start something, and who are smart enough to know the fastest way to learn company-building is inside a company being built.Every company in America has a marketing compliance problem. They just don't know it yet. Billion-dollar brands are getting sued, fined, and shut down because a landing page had the wrong disclaimer. A social post missed a disclosure. An influencer went off-script. The legal review process is broken: weeks of back-and-forth, bottlenecked by overworked compliance teams, while competitors ship faster.Warrant is the first AI agent for marketing compliance. We give financial services, insurance, consumer goods, and real estate companies instant compliance feedback so they can launch faster, stay audit-ready, and never get caught off guard. We're backed by Brickyard, The Legal Tech Fund, Capitalize VC, Techstars, and Vast Ventures, alongside operators from Brex, Slope, and Mercury.We're not building a feature. We're building the category.The DealYou own everything that happens to a customer, from first outbound touch to onboarding to renewal. Sales development and customer success, both of them, built from zero, by you. You'll sit next to the CEO five days a week and see every decision that goes into building a company: pricing, fundraising, hiring, product, positioning. Nothing is hidden from you.In two to three years, one of two things happens. You're running customer and revenue operations at a company that defined its category. Or you leave to start your own thing with real operating experience, a network of investors and operators who know your name, and a story no MBA can match. We're good with either. That's the trade, and we're making it explicit because the right person will recognize it instantly.This is not a 9 to 5. We routinely put in 10+ hour days, in the office, five days a week. If you need someone to tell you when to start and stop working, this isn't for you. If you'd rather outwork the competition than complain about work-life balance, you're our people.What You'll Actually Be DoingOwning the customer. Onboarding from signature to first value: implementation, training, check-ins with compliance officers, GCs, and marketing teams. Every renewal, expansion, and referral is yours to win or lose.Filling the pipeline. Prospecting, outbound sequences, qualifying inbound, booking demos. Attio, Instantly, LinkedIn. When you're not making customers successful, you're finding the next ones.Building the machine. Playbooks for onboarding, health scoring, and renewals that don't exist yet. Help docs, training systems, the infrastructure that makes one person perform like a team. You'll hire and train the people who inherit what you built.Shaping the company. You'll know our customers better than anyone in the building. What you hear in customer conversations will change what we build, how we price it, and who we sell it to next.Who...