Executive Account Director

Skip to main contentWe use strictly necessary cookies for the functioning of the website properly and to enable successful communication between the end user and the service. Session management cookies - User, device, and session ID cookies along with timestamp cookies for timing out sessions after inactivity. These cookies expire at the end of the session. Routing cookies - To forward requests for a single session to the same server for consistency of service. Application Security Management (ASM) cookies - To help protect web applications and infrastructure from security attacks. These cookies are not stored and expire at the end of the session.Read Full Privacy MessageDeclineAccept CookiesSign InExecutive Account Director page is loadedExecutive Account DirectorApplylocationsNew YorkSeattleSan Franciscotime typeFull timeposted onPosted 7 Days Agojob requisition idJR162057LiveRamp is the data collaboration platform of choice for the world’s most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases—within organizations, between brands, and across its premier global network of top-quality partners. Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements. You will:Own Value Realization & AdoptionEnsure products purchased are being utilized and that client is receiving business value (and can articulate the ROI story)Primary Account Owner / Client POCResponsible for QBR planning, holistic account strategy, and cross-team collaboration with larger account team Leads Renewals & Risk MitigationLeads renewal strategy and executionProactively identifies risks at least 6 months in advanceDrive Overall Revenue GrowthIdentify upsell and expansion opportunities for CLSpearheads data monetization strategy to drive variable revenue growth About you: Strong leadership capabilities:Ability to steer a group of internal stakeholders towards a common objectiveMotivating and project managing internal stakeholdersStrong organizational capabilities Ability to plan ahead for what you need to doAre you able to anticipate multiple outcomes and plan for each scenario (Chess)ResourcefulnessAbility to source/obtain information that you don’t inherently possessAbility to navigate disparate internal and external resources Not easily swayed from getting information necessary Tact and presence:Able to prepare for a C level conversation (bonus: familiarity with NPV, IRR, ROI)Ability to craft & present summary of value delivered from customer's perspectiveStrategic insightAble to demonstrate an understanding of clients’ business goals and objectives, and ensure our solutions are aligned with their success criteria.Track record of Identifying opportunities for upselling and cross-selling to achieve revenue growth targets.Strong Relationship & EmpathyAbility to digest how product/process change might impact customer’s businessAbility to communicate why change is disruptive and empathize with customerBonus: Ability to provide recommended adjustments to change based on customer & potential other customers Preferred Skills:Enterprise B2B SAAS CSM experience, with specific emphasis on Data analytics, Cloud, Collaboration or IdentityMinimum of 5 yrs as CSM/Account Director in a customer facing roleHistory of growth in seniority of roles or size of accounts preferred Experience managing 15-20...