L1 Senior Technical Support

Skip to main content L1 Senior Technical Support Samsara United States Apply L1 Senior Technical Support Samsara United States 3 weeks ago 36 applicants See who Samsara has hired for this role Apply Save Report this job Samsara provided pay range This range is provided by Samsara. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $46,112.50/yr - $62,000.00/yr Who We AreSamsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.About the role:You will be a part of our frontline support team made up of highly skilled and professional Technical Support Specialists. You will be responsible for responding to customer requests for technical assistance over the phone and chat. Your work will be fast-paced and independent in nature as you will be expected to manage yourself in a way to be available to respond quickly to our customers. Your work will also be collaborative, working together with other support representatives in multiple support locations to serve our customers.Experience in a technical support role, proven customer-facing skills, and strong communication skills are a must. You should be comfortable handling complex technical issues and working in a fast-paced phone support environment.This is a remote position open to candidates based in the US in:Atlanta, Alabama, Arizona, Colorado-State, Delaware, Florida, Georgia, Hawaii, Illinois-State, Indiana, Louisiana, Maine, Michigan, Minnesota, Missouri, Montana, New Mexico, North Carolina, North Dakota, New Hampshire, Nevada, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas-State, Utah, Vermont, Virginia, Washington-State, Wisconsin, WyomingArkansas, Iowa, Idaho, Kansas, Kentucky, Mississippi, Nebraska, Oklahoma, South Dakota, West VirginiaYou should apply if:You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.You’re energized by our...