RMA Engineer, Staff – Hyperscaler/Server Products

## Company: Qualcomm Technologies, Inc. ## Job Area: Engineering Group, Engineering Group > Hardware Engineering General Summary: The RMA Engineer is responsible for managing and processing Return Material Authorizations (RMAs) for hyperscaler and enterprise server products. This role ensures timely evaluation, troubleshooting, and disposition of returned hardware, while collaborating with cross-functional teams to maintain product quality and customer satisfaction. Key Responsibilities: • Review and log all returned server components and systems. • Maintain accurate RMA records and audit documentation for compliance. • Track reasons for returns and generate reports for trend analysis. • Diagnose hardware failures down to component level. • Perform root cause analysis and support corrective actions. • Execute test plans for replacement parts and repaired units. • Validate server SKUs and configurations for hyperscaler environments (AWS, Azure, GCP). • Interface with engineering, supply chain, and customer support teams. • Conduct cycle counts of RMA units and manage inventory. • Coordinate repair, upgrade, and return-to-service processes. Minimum Qualifications: • Bachelor's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 4+ years of Hardware Engineering or related work experience. OR Master's degree in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 3+ years of Hardware Engineering or related work experience. OR PhD in Computer Science, Electrical/Electronics Engineering, Engineering, or related field and 2+ years of Hardware Engineering or related work experience. Preferred Qualifications: • Master's/Bachelor’s degree in Electrical Engineering, Computer Engineering, or related field. • 3-5 years in hardware troubleshooting or sustaining engineering. • Familiarity with hyperscaler server hardware (CPU, memory, storage) and cloud platforms. • Strong debugging and soldering skills (micro miniature preferred). • Knowledge of server architecture, networking (TCP/IP, DNS), and hardware interfaces. • Experience with automation tools (Ansible, Puppet) and scripting (Python, Bash). • Excellent documentation, organizational, and communication skills. • Ability to work cross-functionally and manage multiple priorities. • Experienced in AI tools, including Microsoft Copilot, Claude, and Gemini. • Experience with hyperscaler environments (AWS, Azure, GCP). • Familiarity with server validation processes and performance tuning. • Experience in product engineering is a plus. • Understanding of compliance standards and ESD handling. • Enjoys working in a dynamic, fast-paced environment. Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries). To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Qualcomm. Staffing and recruiting agencies and individuals being represented by an agency are not authorized to use this site or to submit profiles, applications or resumes, and any such submissions will be considered unsolicited. Qualcomm does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Qualcomm...