Associate Manager (Operational Excellence & Expenses)

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Associate Manager (Operational Excellence & Expenses) Full-timeCareer Site Team: Operations Compensation: EUR 2250 - EUR 2500 - monthlyJob DescriptionThe Associate Manager (Operational Excellence & Expenses) is responsible for leading vendor expense management, T&E payment processing, project execution, and administrative back-office operations across multiple countries.This role ensures end-to-end execution, governance, and continuous improvement of operational processes in line with SOPs, SLAs, and local requirements, while driving standardization, automation, and delivery excellence across the HUB.Key Responsibilities1. Operations & ExecutionOversee projects and administrative back-office activities in alignment with SOPs and SLAsEnsure timely execution of vendor payments and country-level deliverablesManage end-to-end T&E payments and advances for FTEs, freelancers, and part-time field associatesEnsure smooth execution and control of collection services post HUB go-liveMaintain operational governance and quality across all countries2. Vendor & Process ManagementLead a team managing vendor engagement and delivery processesDevelop deep understanding of:Vendor services, requirements, and exceptionsCountry-specific processes and timelinesT&E processes and payment workflowsEnsure effective coordination with HUB and delivery teams3. Stakeholder ManagementEngage with country stakeholders, vendors and internal teamsConduct regular governance and engagement local finance teams callsIdentify pain points and implement simplified, scalable solutionsEnsure all deliverables meet SLA and timeline commitments4. Team LeadershipLead, coach, and develop a team of back-office and vendor management resourcesConduct regular performance, engagement, and training sessionsFoster a culture of accountability, integrity, and high performanceDrive employee engagement and capability development5. Process Excellence & Continuous ImprovementIdentify and drive process optimization and automation opportunitiesLead continuous improvement initiatives across operationsStandardize processes across countries where feasibleSupport transformation initiatives and efficiency programs6. Risk & Issue ManagementMonitor country-level exceptions, risks, and dependenciesStay aware of vendor, T&E, and operational challengesProactively anticipate, escalate, and resolve issues with leadershipEnsure operational stability and complianceRole RequirementsEducation & ExperienceBachelor’s degree (preferred fields: Finance, Accounting, Business Administration, Operations, Engineering, Statistics, or related)8+ years of professional experience (preferably in market research/operations)Minimum 5 years of people management experienceSkills & CompetenciesStrong communication, presentation, and influencing skillsHigh proficiency in Business English (additional languages are a plus)Strong analytical mindset and ability to work with dataExcellent stakeholder and organizational skillsAbility to work in a fast-paced, multi-country environmentResults-driven with continuous improvement focusHigh level of professional maturity and resilienceTechnical & Functional ExpertiseProficiency in Microsoft Office SuiteExperience with data analysis and reporting toolsGood understanding of operational metrics and performance trackingKnowledge of:Field Audit Methodology (preferred)CDAR tools and processes (preferred)Product knowledge (preferred)Additional AttributesStrong business acumenHigh integrity and adherence to company valuesAbility to engage, develop, and grow talentMulti-country market knowledge (preferred)Technically savvy with a transformation and automation mindsetSuccess MetricsSLA adherence and on-time deliveryVendor and stakeholder satisfactionProcess standardization and efficiency gainsTeam performance and engagementContinuous improvement and automation impactWe offer:Food vouchers € 62Additional Medical...